Hello everyone,
I am trying to have different queues for each portal group, sadly im stuck.
The way I have things setup right now is the following: 8 different portal groups for each location we have, each location will get their own queue based on the portal group. I can't figure out how to get queues filtered by portal groups.
I thought it was easily done by labeling the task automatically by the portal group but that doesn't seem to be an option
Hi @Furkan,
A portal group is a logical grouping for request type in your portal. Since you seem to have set this up for different locations in your organisation, I think you can do two things here:
Anyway, you cannot use portal group as a means to search for issues/tickets, as there is no relationship whatsoever with the issues. They are just a way of grouping stuff visually for your customers.
Hope this helps!
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