Community resources
Community resources
Community resources
Jira Service Management
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I want to make/use legacy automations to edit summary after ticket creation. I know you can do it with automations but not that atlassian is limiting automations I want to utilize Legacy. In new auto...
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I am testing a new JSM set up, and am configuring the Customers and Organisations for the clients who will use the portal. When I create the organisation and then try to add a customer to that organ...
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I'm confused. In the official Atlassian documentation, it is said that there are four project roles: Admins, agents, collaborators, and customers. When I go to my project settings to the section 'Peo...
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Hello, I’m trying to set up a Jira automation to send out an email when specific trigger happens. The idea is to send it to all the watchers except for the iniator. I’ve been digging through the doc...
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При создании правил автоматизации после создания ветки "Тогда" создаю задачу добавляю "И" при закреплении формы. Задача создается, но в журнале пишется «Форма н е прикреплена», но никаких ошибо...
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Looking to pull a list of distro and service account that are using licenses.
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Buongiorno, è possibile bloccare i commenti ad un ticket una volta che è stato completato o cancellato? grazie mille
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I have a JSM project to manage change in our business. In the workflow I have a transition that includes an approval step to ensure the our Change Advisory Board review and approve/decline changes. I...
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Could someone advise me how to add the calendar feature so that I can see all of my issues in a cale
I am looking to see if there is a way I can add a calendar feature to my view where my issues that have deadlines set on them will be made visible in said calendar?
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Hi Guys, I have a problem when trying to trigger an alert for a new team in OpsGenie. Whenever we have a ticket that meets a P1 criteria it triggers an alert for a designated team. We trigger it ...
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- opsgenie
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Currently, we're assessing the virtual agent's functionality in a test Slack channel with the AI feature enabled, and it's performing well. However, the virtual agent is a bit too overwhelming, as i...
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Hi, We are running a JIRA Cloud instance. I have build some Reports/Dashboards that I want to send out automatically every day by email. How can I achieve this with JIRA Cloud? I have found several ...
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Hello! We have the security team in the company that has tasks created in multiple projects, depending on the team that creates the tasks, and therefore their work is all over the place. Ca...
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In email notifications user mentions are shown as unknown,
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We just shifted to Jira and we only planning to purchase Jira Software & Confluence. The billing option shows Jira Service Management (new) and we can't remove it. We follow this optio...
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We had created specific field configurations for individual issue types, with the intent of making sure only the appropriate fields for each type were displayed when creating tickets. Recently, it...
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Hello, I need to reset my SLA when an issue filed value changes but no reset option in SLAs configuration or by using automation rule, any suggestions please
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How to show the content of Organization's custom field in request from?
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I am trying to create an external app to automatically import data into assets from an external source. We have an existing object type that we want the external app to import data into but attemptin...
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HI, If I have workflow and there and requests can be rejected in many phases, and I am using email notification to send to group of uses and i want to add the user that reject the request. How can I...
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(Jira Service Management - tcg-digital), there are option as Customer, Customer User, None & User. What does each of this option represents? Which all should be considered in cost segregation?
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We have extracted the current user list in JIRA Service Management. There are Customer, Customer /User and None. So how do we determine which ones are billed for the current month.
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I saw a job posting in a group chat that I was in saying that they are from Atlassian from New York. I dmed the poster and then asked me to message a telegram account named @@atlassianteamservice. Th...
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I'm trying to upgrade my subscription from free tier to Essentials. However after I "Select Essentials", I get the error "The card is not allowed to be used in payment process. Please contact to Opsg...
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hello team, if any manager is on leave, then how to set delegate user
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT |