Community resources
Community resources
Community resources
Jira Service Management
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Hi, Is it possible to populate fields/input data on the form when being attached to the issue? Example: Post Review Form is attached to an incident that had an impact to business...
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Hello I removed an issue security scheme from a Jira Service desk changed the scheme to None and then deleted issue security scheme and now we cannot view the issue that were...
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The slack workspace test-tdg, no longer exists. I have tried deleting the project and setting up a new one but that doesn’t seem to work either. Can someone help?
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Hi there, We have a team moving from a shared mail inbox into a JSM project, and I have a few concerns about how things will work, so if anyone has advice, or has gone through a simila...
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Hi team, What happen to the info of the tickets when I delete a value fo a custom field option Tahnk you
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When I add a new customer to our JSM, he gets an email, but the links in the email are not correct. His access is to the wrong JSM project, and he also doesn't have portal access to our knowled...
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Hi Atlassian Community! You’re invited to our upcoming webinar on incident management on February 28 at 11 a.m. PT! Our experts, Shaun Pinney, Sr. Product Marketing Manager, and Cathi Davey, Princi...
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I am trying to create an automation rule which looks at a cascading custom field and looks at one parent option, with multiple child options. At this time, I seem to only be able to have one pa...
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View development tools in Company-Managed Service Desks but not able to in Team-Managed Service Desks. This is so annoying. If anyone can help me if would be awesome.
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Is there a way to count tickets where the Reporter = Assignee and for their responses to count as no
Hello Jira Community, I was hoping to get some suggestions or ideas on how to deal with First Response Time SLAs for tickets where the Reporter is also the Asigness and leaving a comment. ...
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I'm planning to create a new custom field in Jira for the request registration screen, where users will input their CPFs as part of the registration process. However, I'm concerned about the security...
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When a customer sends an email request, they receive an email confirmation from JIRA. When I add a public comment via the 'Reply to customer' button, the customer receives an email notification with ...
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Hello, I have multiple object attributes on the assets and the select attribute field stay open after a selection has been made. You have to click out of the field to continue. This isn't a multi se...
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Is there a way to let notes and attachments roll forward into future alerts of the same type, we would like to add lessons learned, SOP, and the like so that we can work through things faster.
- Question
- opsgenie
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hi, Im setting up our Jira Service Management Knowledge base. A lot of users end up asking us to help them with FAQs or how-tos that already exist in the Atlassian knowledge base. So, instead...
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Hi, There are two teams (A and B) that are using OpsGenie that will eventually become 1 team. I want to create a process where if team A gets an alert, team B gets a copy of the same alert. ...
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Hi everyone, We have an integration with Opsgenie by using the Java Opsgenie client "com.opsgenie.integration" % "sdk" % "2.11.2" In which we crea...
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I've looked through all the other questions related to this challenge I am having but I haven't found one that matches what I am trying to do. Hope the Jira brain trust here can help me. Here's what...
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We have a few Opsgenie on-call users who are first notified by calling their cell phone, as expected by their notification settings. However, when they answer the call, the automated recording with t...
- Question
- opsgenie
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Hello, Having an issue with smart values not dynamically pulling in the data when sending email update, wondering if this is a branching issue? Rule: 1.) When issue transitioned from 'ready ...
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OpsGenie novice here...we have an integration with our JSM portal set up so that when a specific issue is created, we notify two different teams' schedules. The issue I keep running into is that whi...
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In my Org, we have a Jira Service Management Portal and we have a project inside it which customers has given access to. There are 2 users from a external organisation accessing the project, (User...
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Hi There, In the "Issue Navigator" how can I make a column that shows who approved a ticket in the list of tickets found in the search. This ticket type has a custom group of approvers and in the sea...
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Hello everyone! I am having a question related to the access between JSM and Jira Software. We have recently moved our customers from Jira Software to JSM. However when they log in into JSM it...
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Hi everyone, we are using the Git Integration for Jira (by Gitkranken) app for Jira Cloud. We only need this integration for one or two Jira Software projects to connect with their repositor...
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