Community resources
Community resources
Jira Service Management
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After editing my SLA, I can no longer see it when I open a ticket to work on it, what could be the problem? here is my SLA Time to close after resolution - 1 goal Time to review nor...
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As far as I understand, an email may only be used for a single request type and a request type can be linked to 1 issue type. We want to use the same email for more than one issue type, 4 issue types...
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Hello everyone! I'm currently working on setting up an automation to aggregate story points from stories within an Epic, but I'm encountering issues with my smart values. When I use the JQL search ...
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The solution will be in data center. I am thinking have all license JSM but there are only one group use methodology Agile, then I am looking for a plugin in JSM for management agile concept
- Question
- agile
- data-center
- epic
- jira-service-management
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Hello, I am trying to have an integration between Jira and ServiceHub (this is an app that integrates with ServiceNow - basically another portal with tickets). The problem is that ServiceHub ...
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Our team had the early access for Atlassian Intelligence, however we are unable to setup the Virtual Agent AI powered feature. I am thinking if there are any other requirements to enable this feature...
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Hi, I am editing my issues via branch rule now after the branch I want to access the issue which is last update by this rule. Like there is an option like last created issue by this rule as ...
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Hi team, I am experiencing repeated issues with the 'Email Requests' feature, where the emails are either not being opened or there is a failure in reading the content of the emails. Please loo...
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What will happen if I have 250 user license and 251 user logged into JSM will the system stop working or will it not allow that user to log in.
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The status value is duplicated in the filter condition. Why are there confusingly similar status values? I want to remove one, how do I go about it? The description of each status value is...
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Hello, I would like to inquire about the possibility of creating dashboards for Atlassian Teams. The requirement is as follows: I am currently leading a department in my organization, and I would l...
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We use Jira SM to lodge change management tickets when we do releases. We've recently added Assets and have populated the CMDB so we can now add Affected Services and Systems to these CMs. What I'd ...
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Hello Atlassian Community, We want to share an important update about one of our Assets AQL functions - we’re deprecating the anyAttribute function and it will be retired on 31st March 2024. ...
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I have noticed on a lot of our projects we have both status "New and To do" does everyone use both? is there an article about the difference and why they should both be kept.
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Right now, if you send an email to our Jira service email, an new ticket is created in our que. The issue is that when we reply to this ticket, the customer does not see our reply in the Jira ticket ...
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We have license profiles that consist of several licenses, e.g., our profile is that of a frontline worker, and it contains 0365, viva, defender or similar. Each of those licenses has a cost as...
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Hi there, I have a people schema in assets and a hardware one. The Owner in Hardware is a object referencing a person in People. When I put in a ticket though for this person, even if it is a...
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We use own web application to manage support tickets and this support site integrates with Salesforce through API to store tickets data. Currently there are no alert mechanism implemented to manage h...
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Is it possible to create an automation that identifies a date stored in a specific field (due date) of a schema tree and from that date send an email notification?
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Hi, Im trying to export a report from jira, and i need the commets for the all task that I have in a project. Because I need it to create a Minute fro the User. How can I made this? thanks.
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We are reworking our SLA's in the company project and one request was to remove our "SLA Breach Reason" field from the Resolution screen. The field was easily removed but the ticket still requires a...
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Does anyone know if Assets (or Insights) in Jira Service Management (DC) has a roadmap for future enhancements? I can't seem to find anything. We use assets as an integral part of our system, but it...
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It looks like we have two variations in our site URL name; or more specifically, 2 URLs that load pages that are similar but not identical. https://fineteam.atlassian.net/servicedesk/customer/porta...
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Hey Atlassian Community! I hope you're all doing well. I'm reaching out with a question about Opsgenie configuration, specifically related to Slack integration. We've been utilizing Opsgenie to man...
- Question
- opsgenie
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Hey guys, There were some problems with the integration between Jira Service Management and Opsgenie, because when the alert is sent I am unable to pass the values: Error message, sensor name, url ...
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