Community resources
Community resources
Community resources
Jira Service Management
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I am creating an IT ticketing form and I want to use the if then clauses to trigger something like confetti on the screen if the ticket is solved. For example, I have my ticket basically ask the cust...
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Hi Is there any configuration to be done to send the tag that is configured in an Opsgenie alert to the requirement in Jira Service Manager? Currently everything generated in JSM arrives with the t...
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Happy New Year! We don't use OpsGenie for ticketing, but as a way to triage alerts. When we open it, then through automation it opens as a Jira ticket and the engineers work it there. We are ...
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Hello team, Your support by telling me where in the Jira portal I can obtain the storage intended for the Jira Service Management product.
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Can reply from a Custom mail address to the user to update a comment in the Jira service ticket? > User sends a mail to a custom mail address, which we added as our primary service ticket mail ad...
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Hello- We are looking to create simple, customizable forms in Jira Service Management (Data Center). However, I see this functionality is only available as part of JSM Cloud. Will this be available...
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Hello, Is there a way that users can reply to email notifications that they receive when their ticket is updated?
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Hello community, We are currently moving from Jira Server to Jira Cloud and I want to configure the "Issue view" for one JSM project. Now I am able to configure with the "Issue view" for the requ...
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Require help setting up the following: JSM queue Assign Sprint Agent dashboard Customer dashboard Edit template for Customer portal
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on the jira service management platform, where I can locate the number of agents that have been acquired.
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Greetings, How would I go about finding license and user info in JSM Cloud? I thought I knew how but, I was wrong.
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Hi! 🙋♂️ Within our company we handel some privacy-sensitive information of our customers. We would like to send this information (almost always in a attachment) as a reply in the Jira tick...
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I am interested in using the JSM virtual agent but my organization does not use Slack or Teams, we use Zendesk for customer support and Gchat for internal communication. In this scenario, does anyone...
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Hi all, I have a portal group with 3 request type forms. I created the last of the 3 forms however, in testing, when I click "send", nothing happens. I don't receive any errors re: inc...
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I'm tasked with creating an automation that involves the sequential approval of requests. The process should ensure that if Person A approves, the approval task is then passed on to Person B. Crucial...
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...vailable (except providing a URL as a source but that needs to be public). So is anybody aware of a plugin/app script API that allows you to implement a (scripted) solution where you c...
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I'd like to make use of the functionality of a software dev project (company managed kanban board, epic/story/task, system fields) along with some of the features of the work management project (main...
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Until today, responsible users were notified via user mention in the comments when a prio ticket was created. This is very maintenance-unfriendly as the list of users must be maintained manually I ...
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Hi, When trying to link Jira to Slack, it says ''We didn’t find any Jira sites associated with your account.''. While I do use Jira from my work. Could anyone help me please? ...
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Can I restrict access so my customers can only select specific portal groups?
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I have two products, and I want to enable the Atlassian Intelligence feature in the settings page. However, no products are displayed. Could there be an error in my configuration?
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Hi, We wish to explore software asset management with JSM ? please provide the relevant guide or help needed to get started. We want to manage all software saas to optimise cost and usage. All exa...
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Could I know what is the capacity of JSM in Atlassian to store tickets in the Cloud? I want to know the maximum number of tickets for the four packages mentioned on the pricing website(https://...
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Can a project only be tied to one screen scheme?
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Deseo que se envie un panel que cree a ciertos correo de manera diaria y automatica, como lo puedo realizar ?
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