Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Jira ITSM Incident Management

Darren Collingridge April 22, 2024

Hi Folks,

Does Jira ITSM Incident Managment Module use "Categories" and "Sub-Categories" in incident tickets out of the box? If not is there an option to enable the use of Sub-Categories in incident tickets?

Thanks

1 answer

0 votes
Kris Dewachter
Community Champion
April 22, 2024

Hi @Darren Collingridge ,

It depends on what "Categories" and "Sub-Categories" is used for in your case.

If no default solution is possible, there is always an option to add them via custom fields and use them for incidents, changes, etc ....

Best regards,

Kris

 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events