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Community resources
Community resources
Jira Service Management
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Jira Service Management by Atlassian is a powerful platform for managing service requests, incidents, and customer support. To set up a successful service management system, careful planning and cons...
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Currently, we are trying to find a Jira add-on or app that can be a substitute to Jira Automations (see image below). However, we can't find an app that can attach a form on issue transition. We hav...
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Hello, Since I can't have two workflows in a business project, I am going to recreate the board that I need to have multiple workflows as a software project. I have already seen that I can't cop...
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We use JSM for some that that require it to be validated internally. In doing so we need to know that dababase software and version JSM users. Also we need to know what version JSM cloud is on and wh...
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I would like to Automate the Due date per issue. {{issue.fields["Start date"].plusBusinessDays(Original estimate )}} I am facing 2 issues: Our business days are from Sunday to Thursday Or...
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Dear Community, I have the postman apis for opsgenie and i am trying to get the on call schedule however i keep getting error could not authenticate even though i am using the API Key from m...
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Dear community Given that for a team I have "activated" the API as integration: Can I use in the JSM automation rules the "send web request" action to trigger the above mentioned API and cr...
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I have a Cutom field in JIRA Custom filed called "Client" and I have created another Custom Field in JSM Organization Called "ClientName". I need to update ClientName from Organization to Issue when ...
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Hello community I started 8 weeks ago the journey to prepare JSM cloud for a 400 ppl workforce engaged on customer support. Regarding two topics I got stuck. For one of them I want to ask for suppor...
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My jira card is getting invisible in aprint after status upading to done.
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I realize there are far better ways to do this, but I am trying to solve a unique problem. Where I work, we don't have an internal ticketing system. We only have a ticketing system for customer reque...
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Let's assume that we have a Zabbix server with a configured OEC service. We specify the Zabbix Integration apiKey in the config file obtained from the integration settings of one of the Opsgenie Team...
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Hello! I am looking to use Jira for Software Tracking. I have two Schemas: 1. Employee 2. Software Right now, I have the Objects linked so when software is assigned to the Employee Object, th...
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Hello everyone, So I currently am working with 2 projects that sometimes bounce tickets back and forth between each other. Within those tickets there is a custom text field that they u...
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Hi, We are a client-service organization. Our client has an employee, whose wife works on our internal team. The client wants to ensure that our team-member (the wife) does not work ti...
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...xcludeSubjectPrefix=true' anonymous Mail Queue Service [c.a.mail.queue.MailQueueImpl] Error occurred in sending e-mail: To='[NAME REDACTED]' Subject='[SUBJECT REDACTED] ' From='[EMAIL REDACTED] FromName='' C...
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The time zone on my local commits is my local time, but the zone for my commits from a bitbucket pull request is different. Is it the time zone of my company's repository server?
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Hi, I looking to respond to my customer communications received on WhatsApp through Jira ITSM with some auto response functionality. Are there any suggestions on how to respond to my cu...
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I am building my time to resolution SLA's. I have two fields in my request service form. One is priority and the other is due date. What I would like to do is when the requestor puts in the pri...
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As of today, I've noticed an error when trying to make a new issue from a DM'd request to me in Slack. Error I see is : "Looks like someone tried to create an issue, but no request ...
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Hello, how do i access a custom field by creating scripts with the Scriptrunner Connect extension?
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Good morning all! I know that the interface is not that new. But everyone has noticed that The jira service management customers are not longer a section in the menu, now it is all included ...
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We have build company projects under site A (cloud) for proof of concept, when the licenses purchased , we found that it is under site B (cloud), does anyone know if we can transfer the some of the l...
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I have my email requests setup to generate an issue when someone emails my support account. I do not need these users to be "customers" i just need the emails to create issues. So if the email hits...
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Hi, I am useing JIRA Service desk API for create Issue. POST - /rest/servicedeskapi/request Can we post this API without passing requestTypeId? Also, How can we post cust...
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| 21 | |
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| Subject | Author | Posted |
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| 6 hours ago | ||
| June 2, 2026 11:21 PM PDT | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 24, 2025 4:31 AM PST |