No request type available from Slack DM

[Nikesh Ashar]

As of today, I've noticed an error when trying to make a new issue from a DM'd request to me in Slack. 

Error I see is : 

"Looks like someone tried to create an issue, but no request types are available across your team/enterprise. Please finish setup by adding at least one request type in a service project."

Previously I've been able to open tickets from people who send me DMs and just setup the requester as a customer in Assist as we roll it out. 

I can make issues from the private channel we have made. I don't see why this setting has changed all of a sudden.