Community resources
Community resources
Community resources
Jira Service Management
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In Japan, we often use the letter '×' (Unicode 0x00d7) to indicate quantities of commodities on quotes, shipping lists, etc. as like 'iPhone SE × 10'. On Jira Service Management (...
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When you want to change the settings, there are times when you think you have changed the settings, but you are not able to do it. So, I want a comfirmation screen before applying a setting change. ...
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According to the Atlassian product page, Halp will be available to customers until June 4th, 2024. We have multiple teams and many developers relying on the Halp ticketing service to triage incidents...
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- halp
- unknown-hosting-type
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Hello, When I send a POST Payload for the Alert API, the Priority and Tags do not seem to appear correctly with the alert. Description, Responders etc. work fine. If I put anything other than P1.....
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Looking to recreated this option, where I have drop down for my customer service home page. See what I have implemented and deleted on accident. I want to add ADDM issues, ect.  ...
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Hi, I'm part of an organisation that uses offsite and onsite support teams. The offsite support teams are Agents in my JIRA instance but our onsite support team as specific to certain&nb...
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I am using jira entities assigning an object to a user in jira entities and I want to send notification or email to the assigned user How can I do this? It's urgent.
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I did receive emails to withdraw my money from Google bitcoin .
- Question
- halp
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Hello all, We need to know how we can give access to our customers using our project in Jira to export the tickets in an Excel sheet by their own. Thanks in advance. Best Regards Nokrashy
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Hey! I implemented a new automation rule triggered by creating a new ticket. The purpose of this rule is to send an email update specifying the SLA time for the recently created ticket. In m...
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https://community.atlassian.com/t5/Jira-Service-Management/Set-approver-based-on-group-or-custom-field-selection/qaq-p/1580111
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While setting up the portal I must have entered some junk text not knowing what to put in there. Now I can not figure out how to remove this. Does anyone how to change the text here?
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We have the Premium version of JSM and we're using the Assets module. I'm trying to set up an automation that scans through a "table" in a schema for items that have a certain criteria to send an ema...
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Hi everyone, There are many issues with no resolution entered, I want to change their resolutions in bulk. While doing this, I will add the Done to Done transition on the workflow, set the resolutio...
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Hello, I am presented with a banner stating "Your Jira Service Management special offer is ending soon. To avoid deactivation add payment details." for a couple of days now. We are currently on the ...
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I understand that it's possible for Trello cards to sync to Jira and create issues within Jira from Trello cards, but is the same feature offered in reverse? Meaning, is it possible to sync to where ...
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I took the ACA 900 Jira software Fundamental exam on 17 Jan 2024 and this was the break down: 17 Jan Content Breakdown: 1.0 Basic Concepts : 100% 2.0 Jira Navigation: 50% 3.0 Working With Is...
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it seems lookupissues limits to that of 100, and that will fail in my case scenario: user submits a specific request type during current fiscal year jira checks to see if that same reporter has...
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We have mutliple customers. They will raise issues via a support portal running on Jira service desk. Some of the information entered in the tickets can be sensitive. We have different agents who re...
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Hi, When the workflow is in progress, I added new status named Send to Customer. I was able to add it but I do not see it on my Service Request as an option for Status when I select In Progress...
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Hello all, I've been investigating the new customer and organizational details fields, and I am curious if there is a way to update these fields using automations. I had made an asset list of o...
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Hello, I would like to avoid one object to be seen in a Jira Asset field that is used in a form. e.g. : We have an Object Type "Location" and an object "Brussels". But today, Brussels must...
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Hey Atlassian community, I hope you're doing well. I recently encountered an issue while setting up the CSV import for Jira. Matheus was kind enough to guide me on formatting the CSV file correctly,...
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We are in the beginning stages of implementing our Service Desk. Our first goal was just to get our admins / techs to log tickets to track work. Now we would like to refine how we are ...
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