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Customers and "You don't have permission to access this service project."

Robin Shaw April 26, 2024

I have my email requests setup to generate an issue when someone emails my support account.

I do not need these users to be "customers" i just need the emails to create issues.

So if the email hits "support@blahblah.com" it will then create an issue that i can then use in the board, with the "reporters" email quoted somewhere. 

Is this possible? do they have to be a customer? Otherwise i would have to create 100s of customers which is something i do not need.

Thanks

1 answer

0 votes
Jack Brickey
Community Champion
April 26, 2024

Ultimately yes, they need to be a customer. You could set up your project to be open, which would result in the customer being added when they send in their first email to create an issue.

IMG_4015.jpeg

Robin Shaw April 26, 2024

Thanks for the reply. This does not appear to be working for me. I have it setup as "Open"

example of not working.png

You can see it failing down here.


not working.png

 

Am i doing something wrong?

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