Hello,
We need to launch a public contract as soon as possible and for the tender we need to know the SLA support levels. Can you tell me the SLAs?
Thank you very much.
Hi @Jonathan García
Is this what you're looking for https://support.atlassian.com/subscriptions-and-billing/docs/service-level-agreement-for-atlassian-cloud-products/ ? This applies to all the Atlassian Cloud products, so should apply to Atl. Guard as well.
You may want to get in touch with the Atlassian Support for more detailed or granular info for this.
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