Community resources
Community resources
Community resources
Jira Service Management
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I would like to use the BOARDS functionality but I receive issues from multiple projects. So I'm wondering if it's possible to build a board that displays issues from different projects and have the...
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We have run into the Error for automation rules described in other threads. The error is There was a problem retrieving permissions for your Jira instance when we try activating the rul...
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Hi, one of my workflows has a transition that should execute a mysql_query on an external server (not the Jira one). That could happen either by using a post function (preferred) or automation. That...
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Hello, I have created a measure in eazyBI called Average MTTE. This measure is the time difference between the ticket creation date & another measure i have created called Escalate to Region Tim...
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Hi, We want to be able to restrict access to particular pages on a Help Center Knowledge Base to particular Organizations in JSM, while still allowing sign-up as external users. The KB pages w...
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Hi! I have search in the NB, but can't find what I'm looking for. I want to have an Alert, when someone is trying to LogIn to the Portal. E.g, someone is using an email, that is not existing in ...
- Question
- jira-service-management
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Reporter should be able to see the status of its request without them being added to JIRA, possible?
My Org. do not want all reporters to be added to JIRA. They still want the reporters to be able to see the status of their tickets, is that possible ?
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A service desk user is able to add additional forms to a ticket, is it possible to allow an external user to do the same? There are scenarios where an external user will need to create a ticket and t...
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Greetings, I am a complete noob to the Jira platform. I am trying to configure a scheduled automated discovery scan to upload to Jira Cloud. I have the scan working and can manually import into JSM,...
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I have multiple approval setup with comments enabled which work smoothly except for one part. After the last approval with comment, the ticket is transitioned back to waiting for support. As soon a...
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I want to accomplish the following: From an (incident) ticket, create another (follow-up) ticket. Where the description of the follow-up ticket, is a summary of the (incident) ticket created by the ...
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Hi, We are setting up out Jira SM, and will need to have exceptions and alerts which trigger from our own systems to create a ticket within JSM. Please can you advise is it possible to set a t...
- Question
- cloud
- jira-service-management-cloud
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Hi, I'm trying to create an Epic from a template including few tickets. I used to be able to create it and see all my tickets with no problem. But now, I can't see the tickets when I create fo...
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When users include attachments to their tickets, does any scanning for viruses occur on the Jira side? We use client-side scanning, but I wondered if Jira provided any kind of built-in scanning.
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Hi, Trying to implmenent JIRA service Management on several teams in my company but I am facing some questions regarding the access to the service portal to internal customers. Is there any...
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I used to be able to do this. I am site admin. I am project lead. Made no changes related to settings or permissions. See screenshot below.
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Hi, I'm still struggling with the notifications. We have a Jira Service Management notification schema. It works after an end-user created a ticket. There is only one notification which doesn...
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I've been wrestling with this, sporadically, for a few days now. I've created new Schemas and went through the steps outlined here. I'm able to create my secret key in Azure but JSM Assets isn't...
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Test_String = '105 A" I am trying to find the position of the blank character in this string. How do I code for it? thanks!
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Hello, Our organization already uses JIRA Software and many users are given access. We now would like to add JIRA service management to our company's Atlassian site. However, we would like to under ...
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Hi, I am trying to create a custom field to lookup the attribute of an asset object, is this possible? Below is an extract of the asset data and i want a custom field that will look...
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I have a database import. It involves two tables. In one table the product is established (product cataloge): In this case, the attribute of the type designation of the server. The server item, i.e. ...
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I want to start writing articles and publish it on Community. How can i do that?
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Hi everyone, I am new to Jira boards and I have the issue, that I created a backlog but if people create new issues then it will go directly to the board and not the backlog. I tried to find a way t...
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we are unable to select KB to the issue. if we selelcted it's got updated in comments section. so we cannot get report comments. we want to get the KB and issues in Reporting. please help me ...
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