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Automation Issue with PagerDuty

Giorgi Nozadze
Giorgi Nozadze
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June 11, 2024

Hello,

I have integration with PagerDuty.

When Request arises from the portal, I use to add incident in PagerDuty manually from the PagerDuty sidebar. Now I want to automate this process. I created automation rule. when request arises in Jira, it creates incident in PagerDuty, but unfortunately I have duplicated request in Jira which requester is PagerDuty user.

Any suggestions?

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