Community resources
Community resources
Community resources
Jira Service Management
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I need to list all emails that are set to "Email request" in all projects on the Jira DC instance. Due to the fact that there are ~200 projects, I would prefer not to go into each one to check wheth...
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Hi, I am trying to create Services in Opsgenie via REST API with Jira Automation but get error. I am using Jira service Management premium and I know that it include Opsgenie
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Hi! Is there are way to fetch the summary of a parent issue (linked to an feature with parentLink) with structure formula. With this formula I can get the issueKey but not the summary? &nbs...
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When calling the Customer permissions page in a JSM project I get the error message "You do not have permission to access this page. Error code: 403" The project is company-managed I am a project m...
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Hi Community, We just recently started use JSM and plan to have 20 agents and internal 280~500 customers. Now we want SSO for users. What should I do next? Can we use Access and what about pricing ...
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When I first saw the Asset Management feature, my mind was blown. Like, I'd have given a kidney to have a tool like this back in some of my previous jobs. But then I started actually using it a...
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With the deprecation of the Halp ui in June I'm concerned my team will lose visibility into FRT and RT based on the initial message time stamp for the Chat (specifically slack, but I'm sure it applie...
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- cloud
- halp
- halp-cloud
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I struggled to give this an accurate title, so I'll describe the best I can. I am struggling to delete just about anything (typically schemes are my sticky point) from my Jira instance due to v...
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I set up a service desk with email support. The support email address is support[at]example.atlassian.net Signup is disabled and channel access is restricted. I disabled the invitation email as well...
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I am trying to create rules for P1 alerts that will automatically create an incident. I am wondering if I can have an on-call rotation specific to the incident alerts (P1) and not tied to any o...
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Hiya - By going to the Attributes pane of any object type, I used to be able to see Attribute IDs for each Attribute. Now, the ID column is gone and there's no button to bring it back. I feel...
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...escription", "details":{"key1":"value1","key2":"value2"}, "source":"contrel", "message":"test", "priority":"P3", "isExtraPropertiesWithKey": "true" }' I'm using the documentation as a reference: h...
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Hello all, I'm having an issue with my slack account, when trying to disconnect an old testing account I cannot see the options to do it. I created a new space trying to do a new sync with ...
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It was announced in October of 2023, Airtrack is coming to Atlassian. When do we expect to see that functionality? Will it be an add-on/plugin or embedded technology in JSM?
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Hi there! Hoping this is something straightforward, but I'm kind of struggling to decipher some of the documentation. I'd like to start allowing Jira Service Management tickets to be created via emai...
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I have several projects where we are not using the "Groups" field and I don't want to display it in the screens, I have removed it from the Create/Edit/View Screens but it keeps appearing it again. W...
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Hi, I have plenty of automations that clone an issue A to another project (so we get issue B) and link both issues (direction A->B). Unfortunately the asset references won't be cloned (IMO it's a...
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My question is regarding Tempo timesheet. Is it possible to log time on multiple tickets at the same time when multitasking?
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Hello! I have a question, if I have 2 different projects on Jira Service Management, will I be charged double or just usual on a single user? Thanks!
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Hi Team, I need to find the way to automate Opsgenie notifications for 1st line team in Opsgenie in event of multiple lower priority level alerts start coming through (with exactly the same subject ...
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I'm using the updatedBy() function and it works fine with a user name but it does not work with updatedBy(admin). I'm using the admin account to do automation updates but don't want to see those upda...
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I'm trying to create a script in Behaviour which according to the issuetype, the request type is setted, or at least the other options get hidden. I've tried this one with a custom field type select ...
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Hello community! I've been trying to solve this issue. When a customer has raised a request via portal and when they want to share with others they simply can't. They start to type the name of th...
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Hello, I have to write a Spring Boot Microservice which accesses an onPrem Jira ServiceDesk instance and lists all users and their permissions to put them in a centralized UAM tool. I did this befo...
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In the ticket system we have the problem that the customer notifications have the symbol at the beginning of every email —-—-—-— stands. But it is not entered in the template or css. How can we remo...
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