Community resources
Community resources
Community resources
Jira Service Management
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Hey guys, In Edit Services section, try to link Projects to a Service but the field is not editable. It shows "No project linked". (see attached pic below) Hope someone may shed light on this. Thx.
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I have not been successful finding another submission regarding this topic specifically. If you know of one or a previously submitted feature request, please link them I will vote up the feature requ...
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Why would one team member be receiving notifications on every ticket when they are not an admin, request participant, reporter, or watcher on a ticket? I noticed they are commenting on tickets when n...
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Hello! When we define a freeze window that lasts more than a day (or an entire day), it´s view in changes calendar makes dificult to see other events that lasts less. In Microsoft...
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Assume a single Atlassian org with multiple sites. One has JSM and another has Confluence. So.... examplejsm.atlassian.net would be the JSM site and exampleconf.atlassian.net would be C...
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I want an incident ticket to be created in Jira Service management when an alert is there is an alert in Opsgenie. I have linked Jira service Management with Opsgenie but when I tried it , it did not...
- Question
- jira-service-management
- opsgenie
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Hi We have embedded a Jira Service Management which we use for our support portal. We leverage the Widget under Channels . We embedded this to our site as contact us. We want to tag the contact us b...
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Hello, I created a rule that when a version is created, a release is then created with that Fix Version(s) associated to it. My problem is, I want this rule to NOT run if a version is created within...
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Greetings, I'm encountering an issue while creating a dynamic form on a Jira screen. I've already attempted to find solutions in the plugin documentation, but I'm experiencing some difficulties. Cou...
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I have 7 active premium licenses but I am unable to add more. I am a billing admin. Can someone point me in the right direction please?
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I have an application link configured between the two sites showing a 'connected' status. When I go to link a space in my project's knowledge base settings there is no site picker. I've seen this wor...
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...lient_id": "*", "https://id.atlassian.com/atl_token_type": "ACCESS", "https://atlassian.com/firstParty": false, "https://id.atlassian.com/ujt": "*", "https://atlassian.com/verified": true, "https://i...
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I want to format the contents of a column in a queue. For example, if the field is a date/time stamp field, then I'd like to control the output to show the number of hours between now and the f...
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Hi, In service management projects JIRA offers an email address where project requests are generated for received messages. The administrator can also create a custom email address for these purpos...
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Hi Team! Somehow, my automation is not working and I'm receiving an error, even though my workflow should be functioning. The idea is that as soon as the status of a linked issue changes, the status...
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I keep getting this error: Some details were not updated The organizations or customers in the follo
I'm trying to import my customers using CSV in the organization I already have the organization set up. But I keep getting an error. I am testing with just 2 emails, I have also created only 2 more ...
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Hi Team, I want some of the customers to do approvals, What we did ? Made the approval process by the customers Since there are like 500+ approvers, we added them as a customer portal and do ...
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I was requested by management to export a chart that analyzes the support hours used by clients per month. The support hour was stored in a field for the issue. But when I was exploring Jira Dashboar...
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Hi Team, We are missing the Create Button is Missing from the 'Create Issue' Screen. This was noticed at 1300 CST on Feb 29th, see the attached image. Thanks.
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Dear Community I come to you with the following use Case: Issue Type: The story, progressed through the workflow to a certain status "Ready for QA", which triggers the automation to create a relate...
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Hello, Atlassian access is managed by JumpCloud IDP. When a new user is added to JC, they will be in Staged status. We have a dynamic group called Atlassian-Portal whose attributes are: ...
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Hi, we have 10 clients, every clients has 3 request types. This creates 30 buttons on the portal and a cluttered interface nightmare. Below is the portal design I would like to be able to bu...
- Question
- client
- cloud
- customer-portal
- gui
- interaction
- +4 more tags...
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Hi! I'm sending a summary on critical issues to a slack channel but the {{priority.name}}- doesn'r return any value. What could be the problem here? This is my message: {{#lookupIssues}} Summary...
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Hello I'm new to Jira and was tasked to enable our Service Project to support "IT-Changes". The Service Project is currently primarily used for IT-Support. IT-Changes are intended to be used by the ...
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Hi, I'm diving into the Forms cloud APIs, where I'm confused about a couple of APIs as there is almost no difference in the payload and response. The only difference is in the API endpoint.&...
- Question
- cloud
- forms
- jira-service-management-cloud
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