Community resources
Community resources
Community resources
Jira Service Management
-
In the ticket system we have the problem that the customer notifications have the symbol at the beginning of every email —-—-—-— stands. But it is not entered in the template or css. How can we remo...
-
I'm creating a custom action that I want to fire some processes on my company side, so I need to retrieve some data using the REST API, in order to accomplish that, I created an script that receives ...
-
Hello, We are currently using confluence as our main knowledgebase for our product user documentation. We also have this knowledgebase connected to our client service desk so that customers can ac...
-
Hi, I am creating an automation rule to trigger when a customer adds a comment, the status should transition from A to B. Now to set the condition that the rule should only trigger when a customer ...
-
Since the jira automation quotas were implememented we've been trying make some of our rules more efficient. Im looking for help to find out the smart value for - if latest comment is public a...
-
I can no longer view objectTypeAttributeId for Assets Object.
-
Hi, we use the status page directly from atlassian https://status.atlassian.com/ and have subscribed this page. So I get emails about every incidents - that's good and works fine. But: ...
-
Hi all, When converting a customer account to an Atlassian account, what happens if there is a matching Atlassian account already? e.g. bob.smith@example.com is listed both as a Customer and also as...
-
Hi - I'm after some SQL to show me what my agent has done in JSM today. I'm looking at creating a report/dashboard for the agents.
-
Is it possible to create your own custom ticket ID and if so how?
-
Good morning, For some reason it appears to be the case that if I (admin and agent of an organisation) create tickets on behalf of a customer the ticket doesnt show up on the requests overview. It...
-
Hi all. When creating an import in the Assets file, the following error appears in JSON format: rlabs.insight.i18n.constraint.violation.ReferenceTypeBean.Size.name Does anyone know what the problem ...
-
We are currently running 2 service desks as we have 2 brands. Lets call them Brand 1 and Brand 2. Clients email either support@Brand1.com OR websupport@Brand2.com and tickets are created...
-
I have a Proforma Data Connection which uses a REST API connection type to get the values returned from a JQL query like shown below: /rest/api/2/search?jql=project%20=%20%22Test%22%20AND%20issuetyp...
-
We're assessing Jira Service Management (Cloud) to be used for Service Desk supporting internal users. We don't want our users to have to register or sign-up or create an account before they can acc...
-
I have an automated Link set up to happen upon creation. The link-event triggers a another Automation that attempts to copy some fields. The automation looks like this: For: Linked Issues ...
-
Hi, I am new to administering Jira, and I have made a custom employee onboarding form using Jira Forms and tying it to a request type. I am trying to pull multiple values from my employee onboardin...
-
Hi, I'm trying to create a behaviour that checks the content of Description. If the field contains the string "We can't log you in right now" it should set an error but I can't get it working....
-
Struggling to understand the difference between the customers in this space Screen 1 And customers in this space, Screen 2 Our use case is scenario is we would like our customers...
-
Hello, I would like to know if it is possible to make an AQL that includes all the assets that have had a certain type of jira issue. I know that it is possible to make a jql with an aql, but I don'...
-
We are trying to improve our ticketing system by updating an issue's assignee using an Adaptive Card in Microsoft Teams. Our goal is to select an agent from a dropdown list within the Adaptive Card a...
-
I thought it was possible to not have to add all customers as "customer role" in Jira Service Management in order for them to have access to the portal only to enter requests via a form in the portal...
-
Hello, I was searching on the net and I didn't find anything about I would like to know if Jira has any settings to update the stage with a shortcut I mean I would like to update a ticket from ready ...
-
I want to link an issue with automation. I have a costum field(URL type) and want to use it as trigger. When someone enters a link in that xyz costum field i need an automation which auto...
-
Dear all, Currently the Sub-task object has a fixed Issue Type: "Sub-task" I would like to know if it is possible to create subtasks belonging to different Issue Types. thanks paolo
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| Friday | ||
| Thursday | ||
| Thursday |