Community resources
Community resources
Community resources
Jira Service Management
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Good afternoon, We need help with our Service Management project. We are trying to attach images when move our issues to a "Complete" status, but we can't find the way to do that on the pop-up form....
583 views 3 1 Deleted user July 4, 2024 -
Dear Community, I have the following issue: I have a custom field (user picker) which I query when creating an issue. In an automation, I have a variable that converts the value of the custom field...
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I have an user with Role "Agent" but he is able to create new Project. How can I prevent this ? Thanks
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Hi! I am doing a jira cloud project migration from one site to another for the purposes of saving history of the project and all the tickets we had, but after migration I'd like the project ...
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I've created several queues that filter on individual users, so everyone can see just their own issues, based on how they are added to the issue, e.g. if they are the Assignee, a Watcher or one of se...
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Hi Team, Under the help section in Jira DC, we have one option called "About Fore" which we are trying to remove that icon but could not get the way to do it. Please refer the below screenshot. Can...
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Hi All, I want to highlight the issue in the queue grid, if the reporter adds a new update / comment. Right now if i sort by updated column, all the issues are shown on top. But i want that only if ...
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I don't know why there are visible border lines in my Filters(All users can see them). I searched for a long time but couldn't find where to set it to be invisible.
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Hello everyone, I see JSM has the option to create, multiple help centres. The options seem to be very basic and I don't really understand how to assign projects to the portal. Anyone have ...
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How can I get a paragraph break in the description field of a Topic on the home page of my customer portal? I have tried \n and \\
- Question
- cloud
- jira-service-management-cloud
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I created some custom group in Atlassian user management. I want to add those groups as context and default values within the "Approver Groups (group picker)" field but not all the groups are showing...
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Hi all, hope you're well and that someone can help me as I'm starting to go crazy in identifying what I'm doing wrong. I've just upgraded our Jira Service Management to Premium. I've made sure I've g...
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Running into an issue where the alert message I'm sending is being cutoff in the SMS notification. It links to the alert through OpsGenie but the message itself is being truncated. Any idea how to p...
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I'm building an automation in which I want to integrate DataDog with Opsgenie, using Opsgenie as a receiver of logs from DataDog and as a trigger for another automation. I would like to know ...
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Hello - I have a scheduled automation and it's creating the needed tickets as expected. However, it's creating them in alpha order vs the order in the automation. Is there a way to force...
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I have two projects (Project A and B) that are both JSM. Project A used for HelpDesk and Project B used for Enterprise Apps. I created an Issue Type of Onboarding / Off-boarding that is associated to...
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I am currently working on integrating our Vitally and Jira platforms. To do so I would want to use the individual external IDs from Vitally for each of our clients (about 30) that we service to assoc...
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Hello, We are currently demoing JSM as an incident management tool for our NOC. The NOC will focus on monitoring Networking Equipment (Routers/Switches/Voice/Wireless etc). One topic that has been b...
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Hello community, When I'm trying to access my portal I received an error 403, but I'm administrator.
https://<mycompany>.atlassian.net/servicedesk/customer/portal/4
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Hi everyone, I am wondering what the meaning of the "Support group" entry is in Jira Assets. A brief textual definition followed by a couple examples would be greatly appreciated. I am fam...
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Hi everyone, Could anyone clarify the meaning of "Ownership group" and "Ownership type" in Jira Assets? A brief textual definition followed by a couple examples for clarification woul...
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Hi everyone, I would like to understand the exact meaning of the "Created" data entry in Jira Service. Is it a metadata on the creation of the Asset object or is it data on the asset itself,...
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Hello, tried to figure our this thing by myself but it's becoming more and more confusing. In my organization there is a Jira Help Desk portal where all our customer can open tickets. To organize wo...
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Hey Is it possible to configure Jira Service Management to allow opening tickets only through the customer portal? And how to allow the customer to register through the portal? And where can I expo...
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Hello! I have the same problem written in this question with my account. https://community.atlassian.com/t5/Jira-Service-Management/Not-Recieving-Verification-Emails/qaq-p/2635780 My account was di...
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