Community resources
Community resources
Community resources
Jira Service Management
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When i export assets, i have all needed columns, but not the object type. I need it for a valuation report. The workaround is to export object type by object type . It's not very userfull :-( . &n...
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Hi all! I came across this problem. We have a group in the mail, let’s call it group “A”; it includes several people. When we receive a request to the servicedesk, a person who is not listed in CC, b...
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I am trying to export the list of our projects in Win Jira. In the "View All projects" section is there a way to export a projects listing in to excel? Please advise.
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Hey Team, We've found out that our customers are unable to tag our internal team / Jira Service Management Agents. We are able to tag them via @ but they are unable to tag us back...
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Hola, buenas. Quería saber si se podrá, dentro del correo que proporcionamos para la creación de los tickets automáticos, filtrar por asunto y, con base en eso, crear un ticket específico para un pro...
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Hello all, How do I set a 100 character limit on a custom field using regular expression check or is there any possibility for script runner ..
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We have been lately getting Heartbeat failure alerts on all the clusters, which gets resolved on restarting the Alert-manager but don't know the cause why it is happening.
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Hi all, Context: By default, when a Bug is created by clients in JSM, priority is not defined. Once we analyse the ticket, we define the priority. Problem: SLA is not being updated to the o...
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We have received feedback from the customer based on their experience. I would like to view feedback from the last six months, specifically focusing on instances where customers have provided comment...
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Hi Champs, A ticket created in JSM: time to first response breaches in 30 min, so wanted to call to the person in the on-call of opsgenie after 15 min of ticket creation, again want...
- Question
- opsgenie
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When pulling ticket reports as CSV, the Ticket ID is in plain text, i would like to click on the text and directs me to the ticket on Jira.
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I have installed Asset Discovery on my machine and made some configurations in it. Actually here I'm not getting what credentials to give in credentials tab. I need to scan the laptops connected to m...
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Hello We have actual the requirement to sync attachments between a service management project and software project in both directions. That means if some customer on the servicemanagement portal add...
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We have three 'agents', managing incoming technical support requests in jira service mgmt. They also have the ability to escalate tickets to our developers, who are using jira software. However, th...
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In my customer portal there is a question betwenn the portal description and the first issue. "Womit können wir Ihnen weiterhelfen?" (engl. How may we help you?) Is it possible that I can change ...
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i have tried to create new account in jira but not receiving any mails from Jira for confirmation. The domain was @edag.com.my Can you help me to check this, if was blocked or supported.? Than...
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hello everyone, Hope you all doing well, i am trying to solve jira problem from few days but unable to do that. my problem: i want to run my jira in my domain suppose jira.anishbhusal.net&nb...
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I can see doco about this at https://support.atlassian.com/opsgenie/docs/invite-users-and-manage-their-roles/ However, the screenshots don't match what I see when logging into Opsgenie. I see n...
- Question
- opsgenie
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Good day! Question regarding automation excluding the weekends in counting. Since we are running the 3 strike rule, we're currently sending proactive follow-up messages to our clients at 7-day i...
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Hi, I have an object with a Boolean: Trying to test Auto Assign in an automation rule: It keeps saying CMDB condition error: Bad Request Even tried to use a text field inste...
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...imultaneously","type":"notification","order":0,"enabled":true},{"id":"b0809a2d-f661-42d8-8449-5d3607a23e1c","name":"OPS-62832","type":"notification","order":1,"enabled":false}],"took":0.032,"r...
- Question
- opsgenie
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I need to export all the tickets from my service desk project. How can I generate such a report.
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Hi Community! I am planning on Jira Cloud migration and when doing test, a project became visible for the customers that were not supposed to see it. ITs related to project access we believe...
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Hi, I would like to migrate a Jira Service Management project from server to cloud. The project is heavily customized and there are currently 229047 issues and 158 GB of attachments in this project....
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud What is shown? A customer portal and an example request form created...
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