Community resources
Community resources
Community resources
Jira Service Management
-
Hello, In Jira Service Management, we are not using Post Incident Issue Type. Is there a way we can hide or disable the issue type on portal and create issue screen. TIA Vijay
-
Hello There ! When I am in Jira Service Management screen and click on Create Issue, if I select Issue Type as Incident, it should show only Request Types in the drop which create Incidents. But as...
-
Hi, I have a JSM project with 3 types of tickets. For one of them, the "Add internal note / Reply to customer" is not visible when a ticket is created : The comment field is only availa...
-
I'm trying to test out Jira Service Management to see if it is capable of sending alerts for our business via the Alerts functionality for a 24/7 on-call team. I've figured out how to create a Servi...
-
Hi, I would like to create a report that will show me how many issues were moved from one day to the next. I would like to easily verify the number of issues that are not resolved on the day of crea...
-
...e due to un-escaped control characters like newlines): Unrecognized token 'ToCountry': was expecting (JSON String, Number, Array, Object or token 'null', 'true' or 'false') at [Source: (B...
-
I am getting server error when deploying the application to Atlassian platform. Error: request to https://api.atlassian.com/graphql failed, reason: getaddrinfo ENOTFOUND api.atlassian.com -...
-
Hello all, I work in an organization where there is only one department working Agile and using Jira and we always have dependencies outside of the department such as: operational (logistic)...
-
I want to enable Roadmap on my Jira dashboard which is a Software project and I dont have Roadmap as a feature on settings. How can I enable it?
-
I need, for example, when I write a code in a certain field on the create screen, the information in other fields corresponding to that code should be brought from the database.
-
For JSM portals that are multilingual, what are the best options to provide multi language custom field values? I can't create multilingual forms (vote for it here: https://jira.atlassian.com/...
-
Hi, I would like to ask if the application “Jira Cloud for Microsoft Teams (Official) Cloud” complies with the Data Protection Regulation (GDPR). On the other hand we would like to know the country...
-
Why is there a phenomenon where duplicate profiles (accounts) are created? And why is my email displayed differently as a private email and Gmail? All profiles are customers. The guess is that you...
-
All of my Q's in Jira are not loading this morning and are showing the same message attached. We couldn't load your Queue. My colleagues Q's are all fine.
-
I am setting JSM for one of our team and we need Dynamic request types , Based on particular location , respective Request types should be visible. I am interested to know if this feature can be impl...
-
Error getting user data: "You are not authenticated. Authentication required to perform this operati
Hi, I have noticed that the e-reminders have stopped coming through for Atlassian. Then when I logon our account to check the E-remainders configurations, I got this error"Error getting user data: "...
-
Hola Se que el portal no es muy configurable pero quiero saber si alguien me puede indicar como seleccionar los datos que el cliente ve en el portal, relacionado con el estado de la solicitu...
-
Can you connect the Datadog application to Enterprise analytics / Data lake through 3rd party integrations ?
-
Hi, I notice that there have been a few changes to the Atlassian Admin page. One new product role that has been added is called the product admin role. There is also a new role called the user acces...
-
How to segregate time spent by each agent on a ticket, as we just get the total time spent on the ticket but no segregation of time spent by each user/agent
-
We have status for each object, for example a checked out asset is with a user, if we move it Inventory we have it in stock, same for sold ect... Ive created object types for they...
-
We have OpsGenie and JSM. We haven't so far implemented Services in OpsGenie. What I want to implement is a service based event mgmt system which creates Incidents from event streams integrated int...
-
Hi, I am making a form which references an Object Schema of equipment with the attributes name, available, unavailable and total. I have 4 custom fields for accessing this data. The first custom fi...
-
Hello Community! I have a question that I am not being able to resolve. I'm in Insight and I want to create a new object of type "Deposito", which has several attributes, for example "Name" (Text ty...
-
We are using Jira Software and the Asset Management for Jira Application. The only thing I am missing (I think) is a Gantt/ Timeline View to help identify when a piece of equipment could bec...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 8 | |
| 4 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |