Community resources
Community resources
Jira Service Management
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Hello everyone I would like to create a rule, that sends Satisfaction Surveys to random users. By now I came this far: I triggered the rule several times, but I always get the Sta...
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Hello! I want to create a rule that checks if the Reporter is set as a Request Participant and if that is the case to remove it from the field. Since request participants have multiple values I hav...
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Hello, It is currently possible to "Using Jira groups to share requests" in Jira Service Management Data Center. Here is the documentation : Using Jira groups to share requests | Jira Service M...
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I´m trying to create a search filter to find assets with an EOL date 30 days from now by using this query: objecttype IN ("computer","network","printer") AND "EOL" >= "now(+30)" ORDER BY Name ASC...
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Specific user (rakesh.barot@bkt-tires.com) doesn't receive JIRA's e-mail notifications. Not even welcome mail for signing up is been received. Kindly help me out. Working fine for rest of all custome...
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I use free version of Atlassian cloud and JSM is enabled there for a POC and when I try to access ospgenie URL it says "Jira Service Management now offers the Opsgenie capabilities natively, so sepa...
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By default, agent users do not have right to edit or add queues in Jira Service Management. If we want to give the right, all other rights of Administrators go together, including quite destructive a...
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Could you please check the below questions and let us know if the JSM has these capabilities? Can we assign task back to requestor? Can we block the comment section when the request is assigned...
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How can I edit an issue when its created using branch in automation for jira. I am using branches to create multiple issues based on field values and then have to add forms to them. Adding attach f...
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Newbie question :) We have a couple of people that are in direct contact with our customers. These two employees would typically end of up entering the request for the customer. I guess they ...
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we are trying to dertermine if we should expand hour business hours for that i need a stat to show the numbers of ticket created outside of business hours. i need data from the last...
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We want to have Jira sent MS Teams notifications to our customers. I'm not seeing an easy option within the project settings. Any help would be greatly appreciated!
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Hello! Does anyone know what are the accepted attachment types that a customer can upload when they open a ticket through the Jira Service Desk portal? Is there any restrictions set by defau...
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Any idea when this will be made available? All i have been able to find is "coming soon."
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Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
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Is anyone familiar with the Portal and in the top where you can see your requests? (see picture) We have some tickets being created from our Dev ops and they are coming into JIRA and stating Created...
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Hello, In opsgenie when exporting csv for alerts, it generates columns "createdAt," CreatedAtDate," UpdatedAt," and "UpdatedAtDate" fields. However it will not list the information properly.&n...
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Hello, I was wondering if it is possible to link the options available on a single choice list to work off a filter. In other words, the selection of the dropdown is the result of the filter and aut...
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Hello, We are exploring "Jira Service Management Assets (Insights)" for asset management (hardware). Reporting and data representation is a important part for us. The native Asset reports ar...
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I'm new to Jira Service Management and have an need to modify the existing portal. There is a service desk portal where there are few topics. Based on the topic selected there is another ...
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We have a on prem enviroment of JSM and wanted to know if i can take advantage of jira call routing to help out with calls coming into our service desk
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Hello¡¡ I need to create an automation so that every time the agent is assigned a ticket, it is moved (in its current state) to a queue with the agent's name. Can you help me with this?
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Hello, I've created one Jira Service Management project with 3 organizations and some customers in each organization, but when a customer open a request through the portal in the issue I can't s...
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I have a licensed user whom I haven't an invite too multiple times. I can see she is in our tenant in Jira and in the atlassian user accounts (with a license.) However when she clicks on any of our t...
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When a non-admin submits a ticket for another user (as the requester/reporter) via the JSM portal, the form that was filled doesn't get attached to the created jira ticket. I am not sure what exactl...
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