Community resources
Community resources
Community resources
Jira Service Management
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We have dedicated email distribution groups for each team. I need to know can a ticket be assigned to the specific email distribution group rather than to individuals. The individual will then assign...
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We have agents working in different support teams. To calculate the team's performance we need to have the support team's name with the feedback rating that the agent has obtained on the specific tic...
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I would like to build a website as a frontend and integrate JSM Assets data from the CMDB. For example: Our CMDB has an Object Schema with many objects, attributes etc. For that, I would like to d...
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We need to know if there is any option/feature in JIRA through which we can have a feedback response rate of agents like how many tickets are resolved by a specific agent and how much feedback he/she...
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We have a team of 300 agents working in different support roles in a single JIRA Project. I need to know how to hide/restrict queues in JIRA so the agents/support staff can only be able to view the q...
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We are deploying intune for iOS and we use MAM policies which enforce the edge browser. For SSO we are using OKTA. When trying to login into the JIRA cloud app we are getting you do not have pe...
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When receiving a notification email the subject contains: [JIRA] followed by template defined subject line. Is there a way to replace/remove [JIRA]? Thank you
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We need to map customers to their subsidiaries, so that we can provide visibility on where our tickets are coming from. The goal is to have a ticket come in with a prepopulated field that ties tha...
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How do I open an InfoSec ticket for a client.
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I need help with creating a log in for IQ navigator
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I created an automation rule for creating clone of my service ticket's in my work management and link them to each other but I'm getting and error.
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Hi! I try to build an IT service catalouge in Assets. I made the relevant references between services, servers and companies, and when I try to look at it in object graph, it's a mess. Is there a w...
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We have an existing form with many drop-down options which are used to control which sections of the form are visible to the customer. I need to edit an existing drop-down option and add two ne...
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Hello - I'm using Jira Cloud and wanted to get some help regarding possibility of changing columns a customer views on their own personal portal? We'd like to add columns such as - "created da...
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Scenario: We use Jira Service Management for our Customer Care organization and routinely discuss certain tickets (issues) in front of the customer using the Issue View. I want to know if there is a...
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If the employee who responded to the request in correspondence on the service desk was not previously in the copy, his response to the letter turns into a new request and a duplicate of the current r...
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Hi Team, We have a JSM projects for doing approvals and we don't want to show that on boards. This becomes like a flaw in changing approvals. We wanted to show the transitions only by doing ap...
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When a participant is included in the ticket and it is being replied actually there are two separate emails provided from jira, One to the requester and other to the participant. I need that both req...
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It seems like Assets information has been a challenge to get out of the system in a meaningful way. We're hoping that JSM Enterprise exports this information to the advertised data lake. Can...
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We're unable to log you in to your Atlassian account with <email address> while we re-verify our account. Error message states: We're unable to log you in to your Atlassian account with &...
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I have custom filed values A and B if I updated custom filed value A, Then C custom field value should be required while creating the issue how to write groovy script
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On Jira/Confluence cloud you have the little bell notification icon in the top right corner. I'm looking to find any official documentation on what exactly triggers if something appears there. ...
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How to embed js in the JSM create request page. After implementing the input summary field, Description fields can be hidden.
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Hi everyone, My understanding is that when creating a team chat the responders should be replicated in the participants field, but I can't replicate this behaviour? Is it working for you? ...
Atlassian Community Events
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