Community resources
Community resources
Community resources
Jira Service Management
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Hello All, I am working on an automation to email out a notification to a group that is assigned a ticket. The way we are using our groups is calling them "assignment groups" in our Assets. The a...
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I'm trying to add an automation so when a form is create will send a notification but I don't have the option to add a trigger, "Forms submitted", why is this? Thanks I tried to do this:&nbs...
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So I created a form with a field using the Date field. When choosing from the the calendar, it appears dd/mm/yyyy. However, when inputted into the email using the custom field link (which is li...
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Hi there, how can i write a query to generate tickets that come in every weekend constantly to track? Thank you.
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so there is a email request in jira service management means through mail we can create the ticket means if i will send a mail to itms@abc.atlassian.net it will create a ticket so in my request type...
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Hello, I need to give Project Managers the ability to create Company Managed Projects without making them Jira site-admins. These are the requirements they are asking for. create company-m...
372 views 3 1 Deleted user May 7, 2024 -
Customer say they cannot raise requests, and I can't find anything wrong in the settings. They also want to be able to edit their own tickets.
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Hi everyone, I am looking to export as much of my JSM Cloud project out and import it into our new data center instance. What can I do to get the most out of my export (as in carrying over as much o...
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I realize the statuses can be displayed differently in portal, but I do not see the option to do it for slack view
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Hello community, We are developing a plugin for Jira Data Center, and we are aware of the Platform 7 changes as described here: https://developer.atlassian.com/platform/marketplace/dc-apps-plat...
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Hello, I am trying to make a google sheets that, when appropriate, creates a ticket in jira's servicedesk. To communicate with the servicedesk API I am using google's apps script. However, I am hav...
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Hello, We have an issue with 190 attachments (screenshots and Excel files). Yesterday, we were able to see the previews but today nothing is visible. This is a huge problem. Please help us resolve ...
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Hi All, We want to Restrict creation of Tickets based on Project Role. Can anyone help on how to achieve this. Thanks in advance.
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Hi there, I am looking for a way to reduce the noise of notifications from the Jira Slack app. Our Setup We use Jira for project management and Jira Service Management for a Help Desk For ease o...
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hello i am working on JSM DC 5.15 version. as per our requirement, we need to change Orange/Amber colour incidiation. Currently system take less than 30 minutes left for the SLA to breach. an...
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Dear Experts, We are using Email This Issue Mail handler and we realized its ignoring attachments from JIRA tickets for the emails has scanned documents from printer. When we have checked the log a...
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Hi We've migrated from Halp and there is a feature that used to work but appears to now be broken. If a colleague messages me in Slack and then I want to turn that into a ticket, I am able use...
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We added the jsm chat assist bot to slack channel, but recently we found that some replies written in the thread were not synchronized to the jsm issue. The error message is: Something unexpect...
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Getting error after entering email id: Jira Service Management now offers the Opsgenie capabilities natively, so separate access to Opsgenie with your account is no longer available. Contact...
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- jira-service-desk
- opsgenie
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My organization turned on the safe notifications feature in JSM but now 100% of notifications coming out of the software are redacted / simplified, including those from Jira itself. Is this something...
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When an issue has been resolved/canceled and someone happens to add a comment to it, the assignee is not notified due to it being closed. I wanted to create an automation to generate a comment which ...
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I am working on a piece of automation that will set a custom date field when a ticket transitions to a certain status. The automation would take a number field (Quoted Turnaround Time, in days), add...
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Hello Atlassian Community! Our technicians are trying to delete an attached form in a Jira Service Management ticket but the "Delete" option is greyed out. As an example, a technician needed to cha...
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I need to see the roadmap in weeks, its posible?
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Hi there, I'm currently trying to open a link in a new window/tab located above the Jira Work Management form. However, I've encountered some difficulty in achieving this using HTML. It seems th...
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