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Will changing ITSM email address break the link on existing open tickets?

Ben Larson
Ben Larson
Contributor
July 30, 2024

Hi,

I have changed the email address to submit tickets tickets on an ITSM project in the past and it seemed to not allow any updates to the user of progress once changed. I am referring to changing the Project1@company.com to Project2@company.com. Will this break the linkage on the open tickets or there should be no issue?

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Jack Brickey
Jack Brickey
Community Champion
July 30, 2024

It will not break anything. The only consideration here is that your customers now need to know not to use the old address.

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