Community resources
Community resources
Community resources
Jira Service Management
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I want to do some testing on our prod instance but need to turn off customer notifications Cant see any disable button for customer notifications
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Hello guys, how to make customers dont need to sign up to our help center and can write a ticket
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- jira-service-desk
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Hello how to make Jira service management customer portal unknown user to no need to sign up
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Hi there. We're setting up an automation that will auto close issues when a certain type of request comes through. The customer who raises the issue will also get an email we create in the automatio...
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Hi, Good day! I am trying to create a JIRA report test case based not Test Cycles. In general, we are looking for a report to fetch number of cases created in total and in that, how many are Manua...
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We have issue when a customer in Jira adds a user as participant and this participant is not a member of Jira, the participant will be added in Jira as a customer to the specific project without our ...
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I have an automation rule that puts a comment in a ticket in a panel when a particular SLA starts, this based on a field value being set to true. What I want to do is delete that comment if the f...
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Hi Support, A added a user to Jira, but client says the user never received an email from Jira and even checked the spam/junk folder. I check the user status in Jira and it says...
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Se requiere saber información sobré la información de jira services managment
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Hello, I need to add a label to an issue if the ApproverXYZ customfield_1338, someone declines it. I tried a logic but i might be completely wrong. You advice will be highly appreciated. Return...
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Hi all, I've been trying to find a solution on the community, but I don't seem to be able to find a definite answer. I'm currently trying to setup my customer portal to support 100+ different custo...
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...enerated ticket (vai Outlook email thread with the distro list), it comments on that ticket, as expected. I changed the comment permissions to Public for testing a solution and now replies do not g...
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Hi community, With the Scriptrunner connect extension, can I manipulate Jira form fields? For example, manipulating typing in fields in real time? on the client interface side, be able to vali...
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I am wondering if there is a way to run automations based on the data listed in the Risk summary. For example, we put freeze windows in and would like our automations / workflow to act differen...
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Whenever a particular service request is created, I need to add a participant to that ticket automatically in the request participant field.
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Necesito descargar los archivos de un proyecto. Cómo se puede hacer?
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I know that we have a REST API to get a list of fields from a Site. API → https://sitename.atlassian.net/rest/api/3/fields This does work fine and gives an array of field objects. Is there an...
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I have so many projects in my site which are configured with email and ticket has been created in that project by anonymous user through email. Now I want to hide these projects from portal for other...
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Summary When checking your SLA Reports (for example SLA met vs. breached) for any SLA it may show a high number of tickets breaching SLA for todays date. Why is that? Why do so many tickets show br...
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Hi! We are integrating opsgine with Jira Service management as indicated in this documentation - https://support.atlassian.com/jira-service-management-cloud/docs/sync-alerts-with-service-and-softwar...
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Is OpsGenie Edge Connector is still supported or is there another method for OpsGenie to trigger automated response runbooks?
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how do I send an email to my opsgenie email integration address with a priority value ie subject: disk space alert body: ... body start priority: P5 ... body end
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I want a customer profile to be able to view and add comments to tickets in a specific project through their portal without giving them an agent license as they are customers.
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I get emails from customers that attach problems they get from their clients, they do this by forwarding their problem to me. However, in Jira I am not able to send an email to the participant attach...
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Hello everyone, I was wondering if there is an efficient way to block a transition based on the project category. For example if a project is in category A then block the transition. If the...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |