Service desk API limitations

[Bryn Lom]

For Organisations inside of the service management tool, you can add "Detailed" fields,

Looked at the API documentation and there doesnt appear to be a way to extract these details.

GET https://XXX.atlassian.net/rest/servicedeskapi/organization/YYY/

Would be great if this could be added,

I want to use this in combination with an external script to assign organizations a default agent for new support tickets. 

[Bibek_ikuTeam_ · Accepted solution]

@Bryn Lom 

Welcome to the community. Have you tried using the out-of-the-box automation to update the assignee field based on the organization?

example :

Regards,

Bibek 

[Bryn Lom]

Thanks Bibek,

I was looking in the smart values but didnt see there was one in the issue fields!

Appreciate your help