Community resources
Community resources
Community resources
Jira Service Management
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Hello fellow Jira experts, we're currently in the process of establishing our first Jira Service Management (JSM) instance for IT and are seeking general project guidance from the community. We would...
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When a Incident or ticket is created in JIRA Service management it generates an OpsGenie alert. how do i embed a JSM Incident ticket link into the OPSgenie alert message.
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- opsgenie
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My service desk agents primarily use workflow screens to transition issues. Every workflow step has a specific screen associated that has particular fields that are required for that step. This drama...
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Our team is using the data center free trial and is looking through the settings and realizing that we don't see an export option available like the back up option in the cloud version. Is there way ...
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We have a project in Jira Work Management where I would need to create some tickets for some of our end-users. How do I create a ticket that is linked to a specific project? I don't want to c...
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Good afternoon: I need to do an automation, to check based on a radio button with two options, one to attach a file and the other to write in several text fields; How can I check if they have filled...
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Hi there, I saw in this article that we can add one custom email. Is this correct in all cases?? While we will be using the portal and hopefully direct email will decrease, we'd still like to...
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I have team managed project with fields that linked to the fields in Proforma. For the dropdown options, if I update the Jira field to include another option and save the change, it drops the links f...
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Hello Team, I have installed the Jira Cloud into MS Teams, however the Connector option is not available. I also see a very few options in the Jira Bot. My requirement is that whenever I set up an a...
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課題を担当者に割り当てようとすると以下のエラーが出ます。 お手数ですが解消方法をご教示いただけますでしょうか
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We have a set up an access request form in sandbox that will come through our portal. Depending on which team the request comes from there should be a different approver of the form submitted. Is th...
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I am creating a jsm form where users can submit assets, you are not allowed to use create object when the unique field already exists. So i added If Step and a for each smart value to then go into th...
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Anyone have any advice on how to manually analyze the add-ons on a cloud instance or, know of an app that would pull app useage info for cloud?
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Hello community, I am having the issue that people in the organization are creating sub-organizations without realizing it, and when I try to delete them, I can't because it keeps saying they have p...
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I have a list of 20 locations that I need to check once a quarter I create the task then I want one sub task for each location is there a way to feed automation the list or do I need to...
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Olá a todos, Gostaria de notificar todos os usuários que acessaram meu Atlassian Jira, através de um pop-up. Por exemplo, se algo mudou dentro da empresa ou quando lançarmos uma nova oferta dentro d...
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Hi all, I was wondering if there is a way to setup the customer portal in this way: External customer - They can contact the service desk via email, and their email will be automatically added to t...
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Dear Community, I have made some changes to Change screen. Added/Removed/Replaced some of the fields on the change edit/view screens but they are not reflected on the JSM screen. Is ther...
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Hello good! I wanted to ask a question about how I can enlarge the length of the attributes bar when creating an object in Insight. Attached image Thanks!!
- Question
- cloud
- insight
- jira
- jira-cloud
- jira-service-desk
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Olá, Nos últimos dias, percebi que não estou recebendo notificações no ícone de sino e estou com dificuldade para encontrar onde fazer a configuração. No meu perfil, só encontro a opção de habilitar...
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Hi everyone, I'm struggling to come up with a way where I can display a one-time T&C Form on the Portal and only after the consent, allow the customer to submit Requests. Here's what I've...
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I have created an automation in Jira Service Management that, upon transitioning the ticket to a specific status, clones the ticket into another Jira Service Manager project. When an attachment is ad...
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I have used "Multilevel Select for Jira" plugin for creating multilevel field in JSM and now I need to add it on the portal, but when I added it in request types it's showing hidden by default. Pleas...
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We have upgraded the Java 8 to Java11 and Jira 8.5.1 to Jira 9.12.7 for custom plugin by updating their versions in pom.xml. Though the plugin build is successful with warnings, we are facing the err...
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Hey Team, We are creating a customer facing IT support portal and would like to be able to give them the option to add other people to their ticket if need be. The issue is that ...
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