For unlicensed user

[G Preeti]

Hi team,

I have question regarding unlicensed users in Jira service management using the link or URL.

Please look into it ASAP.

Thanks & Regards,

Preeti.

[Dan Breyen]

Hi @G Preeti welcome to the community!  It's not exactly clear to me what your issue is, but I do know that Customers can have access to the JSM Portal, and they wouldn't have to have JSM licenses. 

You can also configure your system so everyone has to have an account.  

Hope that helps.

[G Preeti]

Thank you, will work on it.