Community resources
Community resources
Community resources
Jira Service Management
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Dear team I created a ticket but I cannot find the "assignee” field. The ticket is also cannot be assigned manually. May I know how to sovle the problem?
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Hello, I'm using http REST API for creating a new issue inside my JSM space. When I'm sending the following curl command it works: curl --request POST --url 'https://my-domai...
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I want to integrate a Customer Service management board with a Dev Team board so I can escalate tickets(User bug reports / Issues) to the dev team board and get updates!
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Tried navigating to project settings but no option to assign workflow. Workflow I want to use is already configured. All workflows are in inactive state.
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Hello My issue is in a state "In Progress". Is there any way I can prevent showing "In Progress" in allowed transition states in workflow. I have many states in workflow and all have transition fro...
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Hello, Atlassian Community! 👋🏻 We hope you’ve been enjoying JSM June and have got a special surprise to send off the month - another installment of Bite-sized Learning! This time we’ve go...
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Hi I'm new to Jira and trying to achieve the following: Created a simple request type with first name, last name, date and title. When the request is submitted, I was...
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Hi everyone New user of JSM, currently on trial, and trying to see if JSM would be best choice for our company. Point is ; Direction want everyone to be on only one platform. (no way we use...
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Currently, the one who created an issue (reporter) can resolve/cancel the case, just like the assignee can. We would like to make it to where only the assignee is allowed to cancel/resolve the case. ...
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Anteriormente cuando ocupaba planificar una tarea que ya tenía un cambio de estatus a Finalizada, por algún motivo, si me permitía volver a agregarla al Planning, sin embargo ya no se permite, no me ...
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I would like to add the due date to an individual request in the portal. Right now it says the status, request type and shared with. Is that possible?
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Hello, I'm using the ITSM template to receive calls by email, I would like to know if I can associate a request type when I select the request type and select the type of urgency and the impa...
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I have seen SO many articles about this but can't find any that definitively say that SSO Portal-Only customers (who are using emails with our company domain) and Portal-Only users who work elsewhere...
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Want to know how can I create dynamic forms using Jira service desk, my requirement is I want to drag and drop input fields into a form like Text field, Radio Button, File uploads etc
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I have a client that is using our Jira portal for ticket submission and the project manager on their side asked if there's a way for all members of their team to get notifications on any and all tick...
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Mistake 19 One day a former employee contacted the company to complain about Jira data being sent to their personal email address. Upon investigation, I discovered that data was being sent to hundr...
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Hi community, Is it possible to add short link to jira built-in customer satisfaction question? So it would retrieve a clickable link with short name link 'Survey' and the link would take a user to ...
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Hi a current user is getting emails supposedly going to an old user who is no longer in the team . How is this possible please and how can I prevent this? &nb...
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I'm starting to create an application in Jira(JSX), to help to resolve a ticket, but for that I need the ticket id, but I don't know how to do it. For example, i'm in a ticket, i click on a bu...
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Hello, In our JSM environment I've started to notice that newly created custom field values (and also custom field name changes, for instance) are very slowly updated for use in the Automati...
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I want to change the name of a group but am getting this error message: I cannot find out how to remove the group. The field doesn't come up in custom fields for me to change its values. ...
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Ich habe es mit der Emaildomäne über die Zulässig-Liste versucht, aber das hat nicht funktioniert. Dann habe ich den Kanalzugriff geöffnet und dann hat es geklappt, aber auch für alle anderen unserer...
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Hi there, This seems like an important metric to track workload. I would like to chart the amount of Open / In Progress tickets at the end of each day. This would allow me to see if th...
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We only want an alert when a pr is merged into main in GitHub
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We'd like to be able to cause a change to the cards on the helpdesk Board we use whenever a customer make a comment i.e. emails onto a ticket. Is it possible for this to be done? I understand there ...
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