Community resources
Community resources
Community resources
Jira Service Management
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Hello, I recently started the learning path "Configure Atlassian tools for effective service management" In the last module, "Monitor SLAs and requests with JQL functions," I believe there is an er...
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Have a team-based project that does not set the Response timestamp and am not able to set the Resolution. Do I need to create the Response status and workflow? Have tried different templates and st...
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Hello, is it possible to autosave written texts in JIRA-forms? When we miss to click on the savebutton and navigate to another page or issue the written text in the form dis...
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Our support portal has suddenly stoped working, anyone know what may have happened?
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The Incident Playbook: The Art of Major Incident Response In today's fast-paced digital landscape, organizations must be prepared to swiftly and effectively respond to major incidents that can disr...
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In the JIRA widget, the search widget is kind of clunky as you need to provide a list of terms to the user that exposes all of the request types. It seems like a pull down list of request types would...
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Hello, I’m currently working on a validation rule in Jira Service Management to manage reserved time slots for maintenance activities. The requirements are as follows: 1. Reserved Time Slot Validat...
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When cloning an issue, what screen is automation using exactly? When I use automation to clone an issue, it creates the issue but the screens are not using the same screen as the trigger issue and ha...
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After a couple of months of back-and-forth, I’ve decided it’s time to share our journey with the virtual service agent. Why? Because as more of us start using it, the service and development get bett...
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Hey everyone, I'm undertaking a project in which I'm tasked with revamping our ticketing system and integrating other teams (Security and HR) within Jira. I have crated this workflow and built out...
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Hello! I created a form, linked the fields to Jira and I know that they are there - I currently have automation running off of their values conditionally and successfully. But they do not show up as ...
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Hi, I'm a client of an enterprise that uses Jira Service Management. I can open tickets and view existing tickets for the enterprise I work for. Frequently, I have to access all open tickets...
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Hello, I am looking for a solution where customers can log into a portal of some sort and this will allow them to see active alarms for there project and reporting. Anyone have any suggestions? &nb...
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I have questions regarding widget. I want to know how we can allow customers to access our account through Widget? How we can work with widget, How customers can send us email without logging in. ...
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Hey, y'all. I'm very, very new to administrating Opsgenie and stuck on something specific right now. What I'm trying to do is set up a schedule that lasts for a few days that allows our leadership t...
- Question
- opsgenie
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When I try to change my subscribtion ( which was a trial previously, now it's a paid one) from premium to standard, it's opening a page where I can choose Free or Standard, but when I select standard...
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Hi, I am getting a following error "You are editing a draft workflow. The step 'Escalated' has no outgoing transitions in the Active workflow, so you cannot add any outgoing transitions in t...
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As the title suggests, looking for a way to create unique portals for our customers. We are a consulting type business, so our customers send us requests to process things like their new hires,...
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If i create a ticket and assign another reporter than myself, the reporter i assigned dont get notifications. Nether if i change reporter after the ticket is created. i would like the notifica...
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Hi all We use the solution to work as the service desk for tickets for internal IT issues. I have tested and this works, when I make a comment that's customer viewable users get the email. W...
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I have a custom field named 'Release Month' of type Paragraph (supports rich text) in every ticket. I want to send the list of tickets in a fix version via email to a set of users. This lis...
- Question
- cloud
- jira-cloud
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Hi I am playing around with the beta here and tried to configure a Intune job. This looks pretty straight forward but the job is not running for some reason. Anywhere I can see the logs to s...
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We have a form that we'd like to email to specific users that we don't want to appear on our portal (i.e. create issue direct). When we email it to users, it requires them to log in to fill it out, w...
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Hi All, My Scenario is:: I want to retrieve all the issues that are having the custom field (Alert ID Hex) and its value as "Alert ID Hex = ABCD" and status as "Cancelled". To satisfy the above cas...
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Hello out there, If a ticket is sent in Jira Service Management via the share function, this cannot be tracked because there is no entry in the activities. An “internal note” must always be added. ...
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Atlassian Community Events
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| 21 | |
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| Subject | Author | Posted |
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| January 14, 2025 5:27 AM PST | ||
| January 13, 2025 8:41 AM PST | ||
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| January 7, 2025 8:47 AM PST |