Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have users associated with organizations and I would like their organization to be automatically classified when they open tickets?
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We have an expired full version of Jira Proforma and our accounts payable has changed the way we pay vendors. Jira supplied us with a evaluation license while billing is processed and our full licens...
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How do I prevent Agents from being added to request participants when they are mentioned in comment?
Good morning! Please see screenshot. We use a lot of custom notifications in JSM, and we would never want the Assignee to be added to request participants, because this would double up some of our no...
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Is there any way to have a sound play on the PC speaker when a new alert is coming in Jira service management
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Hi everyone, I’m currently an admin in Jira Service Management and wanted to know if it's possible to implement a chatbot within the platform. I’ve been searching for a solution but haven’t found an...
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In today's fast-paced digital landscape, ensuring that systems are monitored and incidents are addressed promptly is crucial. One effective way to achieve this is through efficient on-call scheduling...
- Article
- opsgenie
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Hi Everyone, I've noticed today on any requests that I'm creating that a customfield "assignment Groups" has somehow started appearing on all new "created" request types. I've done some search...
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Requirement: I am trying to implement a seamless redirection from a web application to a Jira Service Management (JSM) portal in a new browser tab. The goal is to automatically authenticate the ...
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Requirement: I am trying to implement a seamless redirection from a web application to a Jira Service Management (JSM) portal in a new browser tab. The goal is to automatically authenticate the ...
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Hi, I'm trying creating an automation in Jira Service Management, I want to get the value from the "customer detail fields", but I don't know how to describe smart value. How can ...
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It´s possibly create a report or query from API where MTTA and MTTR of alerts is calculate only in comercial time.
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The inflexibility of the current standard flows for Virtual Agent is a major roadblock to our team's ability to deploy this feature company-wide. We envision integrating it into our existing help cha...
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I'm trying to build a ScriptRunner job that will parse through the avatars of our Customer Request Types and and create/update objects in assets related to Customer Request Types. One thing I would l...
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Hello, When someone sends a ticket is there a way for Jira to automatically put that ticket into a specific queue?
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A user is trying to attach a word doc. When they do this it is attaching as a link and we need it to attach as a document. Any Ideas?
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Hi! I have a request that I'm not sure if it can be accomplish, one team has a JSM project with its portal and when the ticket is created they need to make Web Links visible to customers. They...
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Automation sending email to Request participant even though he has been removed earlier in the rule.
Hello! Please see screenshot. I have an automation rule that is not working as expected. I want it to remove a specific user from 'Request participants', and then send an email to 'Request participa...
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How do I run a report in JIRA Assets to show the linked objects to an object? I know you can see the list in either object, but I need to run a report and export that data. Ex: I have ...
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Our multiple rotations are no longer merging into one final schedule. How can we merge the rotations back into one true final schedule? Between 2 incident managers overrides on the s...
- Question
- cloud
- oncall
- opsgenie
- opsgenie-cloud
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I run the service desk and for most issues, our project-wide SLA rules are just fine. However, there is a regular ticket type that gets submitted where we don't actually have to act on it until a dat...
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A little stuck and looking for some guidance. I have an assets object of "Applications" an Attribute of Applications is "Business Function" Business Function is a drop down select list. I am trying ...
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are there any working screenshots or demo available for this app? there seems to be no video tutorial or any guidance docs beside the main doc. Any guidance would be helpful - I am lo...
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The name of my team has change. How can I change the team name in OpGenie?
- Question
- opsgenie
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Hi Is it possible to use scriptrunner with Assets objects in Jira Cloud? If not, is it contemplated that it will be possible in the future? Is there an estimated date? Thanks in advance
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Hi All, I have the Cloud version and I can found where I can configura Customers can only create requests for themselves from the Portal user
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