Opsgenie initial setup/login problem

[Tomasz Gorzkiewicz]

Hi,

I have no idea where to start. I try to log in but it says 

I don't recall doing something towards it. Can someone help?

In JSM, I don't see anything related to Opsgenie either. 

[Shashwat Khare]

Hi @Tomasz Gorzkiewicz ,

This is Shashwat from Opsgenie and here to help! :) 

When you open your Jira site, could you click on the app-switcher icon and then launch the "Jira Service Management" product from there as in the below example screenshot:


Next, in any of the JSM service projects, you should see the Operations tab as below with the "Alerts" & "On-call" features that denote the subordinated part of Opsgenie within your JSM product:



Best,
Shashwat

[Tomasz Gorzkiewicz]

Hi,

Sure,  I got this. But I don't see anything related to Opsgenie. I've learned that it should be something here but it is not.

[Shashwat Khare]

Hi @Tomasz Gorzkiewicz ,

May I know your cloud site URL for which you're using the Jira Service Management product?

Best,
Shashwat

[Tomasz Gorzkiewicz]

joistoquertum.atlassian.net

[Shashwat Khare]

Thank you! 

I see that you have the Jira Service Management product on the Standard plan

Can you please raise a support ticket with us using this link and the JSM Team should be able to assist you further on this?

Best,
Shashwat