Community resources
Community resources
Community resources
Jira Service Management
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Hello, Do we need a licence for Jira (Core) and Jira Service Management (JSM) to be able to develop an ITSM within JSM?
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I have created a number of daily and manual reports for Project A relating to issues. They leverage Jira API with JQL queries. After the migration, they no longer work (after updating the URL...
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In this page: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/#Contact-information In the "Voice - All countries", we have a list of phone numb...
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Hello, I am trying to utilize a cascading selection field within my Request Forms. I am able to see this in the request, but not in the form. Is this still something that isn't applicable? Do ...
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I created the components within the project, however it is not available for use in any of the issues whether as a visible or hidden field, I do not know what can happen. Thanks
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Around Nov. 2023 we implemented SSO for our Jira Environment. We used MSFT Entra-ID to do this. At first everything ran fine. Around April of this year we noticed that if a user was not already logge...
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I have a Service project where a ticket gets created when a customer calls in with issues. Based on the type of request a duplicate issue is created in another Service project. Account code from the ...
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Heres the context: Essentially I am trying to copy down the Request participants field to a single user select custom field within the same ticket. When the rule is run, it comes ba...
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...bit of what we did and what configuration items we utilised. I find that assignments Beyond IT are always very rewarding and a true testament that the building blocks in the Atlassian platform are f...
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In Jira cloud when i click the History tab under and issue there are no timestamps shown. I have admin, developer and user permissions for the project. What am I missing?
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Hello friends, I want to manage SSL Certificates in Jira Assets. I want to configure reports to see SSL Certificates which are already expired and expiring soon. I don't want to create a Asset cust...
- Question
- asset
- asset-management
- assets
- cloud
- insight
- +4 more tags...
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Hi Community, I have done a JSM-Cloud to Opsgenie integration. And for all alerts created by a third-party integration I create an issue in JSM-Cloud. So, I have set-up an issue creation rule for ...
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Hello Everyone. I would like to ask what are the best practices for JSM because at the moment a project I am working on we set: the project channel to be open; Customers can search for ot...
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Do you need a confluence license to use JSM?
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Hi, I am reasonably new to Jira and been assigned Org admin permissions to be able to to freely roam around. A customer is asking for a functionality to export their tickets in an Excel sheet for t...
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JIRA Mail Handler publishes a comment to JIRA from email with technical information and the previous
JIRA Mail Handler publishes a comment to JIRA from email with technical information and the previous response. How to comment only Response?
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Regarding Opsgenie Incoming Call Routing, I have a request to create a call submenu, like press 1 for sales and after pressing 1, have some more options like press 1 for internal sales and 2 ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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how to configure to accept all incoming email on created atlassian Email? I need to accept the Auto-Reply mail so it can proceed to creation of request. example email asdf@sample.atlassian.net ...
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I have some failed requests in emailed request projects, but not sure why it is getting failed. Error states, user doesn'y having permission to the project. But user is in Jira with agent a...
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Hi Everyone My question is, when the status of a different issue type within the same project is set to success/sold, a new issue of a different issue type is created in the same project. Th...
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...anagement requirements. Atlassian’s Cloud Roadmap - Data Residency We continue to invest in Data residency into the future. You can stay up to date with our progress on our Public Cloud R...
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I want to edit custom field by automation when issue created. My project is a team-managed project, added 2 request type. Their have same name custom field, 'custom_field_1'. ...
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Hi , We have set up the new JSM Opsgenie Merge / Embedded version ( i.e /operations) We have to integrate the Opsgenie schedule and users with a 3rd party app. We are giving the API key bu...
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Hi, I'm a site admin as well as JSM admin, and I'm managing the agents in projects. I find the structure overly complicated without much visibility of who has access to what.. As the title says, I'd...
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Hi, How can i prepare a groovy script (as a post function) to read an LOV value from a custom field defined under an issue create screen and basis the LOV value selected, it updates the another user...
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