Community resources
Community resources
Community resources
Jira Service Management
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Hi friends. Just wanted to share this in case anyone else runs into this issue. We received some feedback from our customers regarding the color of hyperlinks and how they're not distinguishable from...
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I would like to give the opportunity to the customer to close the ticket, after a solution is given to his problem, instead of the assignee of the ticket closing the ticket.
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Hello community, I really need a help on this issue. I'm trying to create automation which removes affected services selected values, if there's is more than one selected, and leaves first who was ...
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When going to mysite.atlassian.net/jira/servicedesk/projects/NITS/settings/itsm-features as the site admin and trying to enable the "Customer service" feature "Customer and organization profiles", a ...
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Hello, I want to change the status of my approval issue type but i see there is no available button to change the status Also if you see the workflow, it is properly setup ...
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Hi. I am using the service management system. Can I add articles without having subscription to Confluence?
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Hello. I have a problem in Assets, Service Catalogue, in attributes I can’t change Type Value, it gives me this message - this field is non editable because of existing object attribute values. I nee...
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Hello Guys, I would like to upgrade my Jira Service Management from version 5.12.5 to 5.12.14, but I'm unable to update it directly through the UI without downloading a separate installer. Please s...
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Hello Team, Is there a way to add multiple email domain at one go for below option. Product -> JSM -> Customer Access --> Allow portal only account --> Only allow account creation for c...
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Hi, I am unable to make the contain "~" show proper results. I use it to search for the domain of an email in the description field. description ~ "domain.com" text in the descrip...
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We are trying to build a Customer Notification template model for customers and wanted to show the Assignee name alone and not the Approver names in portal. So is there any other v...
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With Microsoft Teams taking over the company's communications, .jfif images are becoming increasingly common. GIFs, JPGs, and PNGs can be viewed or previewed in Jira, but JFIFs cannot (at least by d...
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getting 400 bad requset for simple jql query in jira
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How do you make a report of all users that have access to our jira service desk? We want to ensure that users can see only the projects they are required to see, and to verify their permisions. ...
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...ypically do not have any restrictions on visibility. So we need to do it by the comment properties below: "public": true or false 4. Store the external comments in a suitable format (e.g., CSV, JSON) f...
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I've added an approval step in the workflow, but there is no option to check "include this step for approval" or whatever it says. There is only the option for properties. What I need is the ticket ...
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I have created Opsgenie Api in Opsgenie and in google apps script i have developed the JavaScript code and Opsgenie API after ran the API got this error, Please anyone help me to resolve this issu...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, I am new here and our company is new to Atlassian JIRA, and we are looking at the Asset part of JIRA and to track our IT hardware inventory along with licenses, any thoughts/concerns/ideas/hel...
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I have two sites, that are linked using an application link. I want an automation or an API that links an issue from Site A to Site B. Right now, I can do it manually, but an automation will be helpf...
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So.. Imagine that I have a lot of cards each one representing a potential customer ( Lead or Prospect ) and those cards have a way passing throug status to become a customer. For each status, someti...
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Is there a way to share knowledge base articles with non-customers without making them public/accessible to anyone with a link? I'm basically looking for the JSM equivalent of a password-prote...
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We are migrating from Salesforce Service Cloud to JSM. I have been able to migrate all the case data(fields, etc.) from Salesforce to JSM via a csv upload. However, the emails and comments on cases i...
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I am confused with the update. Originally it said Dec 9th and now its being extended out to May of 2025. Would that include our project gadgets for our account?
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Buenas Se tiene la posibilidad de restringir la visibilidad de los formularios o bien algunos de ellos, ya sea de forma manual o automática
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Hi Team, Is it possible for any user part or Jira software to access the JSM tkts at least view only access. I follow below suggestion from the link mentioned here but its not working &n...
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Atlassian Community Events
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| 24 | |
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| 4 |
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| 12 hours ago | ||
| 13 hours ago | ||
| yesterday | ||
| Wednesday | ||
| June 18, 2025 4:57 PM PDT |