Community resources
Community resources
Community resources
Jira Service Management
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We want to be able to see a Planview of the entire hierarchy down to sub-tasks under stories, I have all story types selected and see the option to just view sub-tasks, but none show up. ...
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Hi Team, I am new to the opsgenie and Need your help on auto link the alerts and incidents so I have built an automation ; when customer submit the request in portal the agent should get the call ...
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Había creado una incidencias tipo tarea por error y le cree sub tareas dentro, pero ahora la quería como epica la tarea y en tareas a las sub tareas, la tarea si la pude convertir en epica pero la su...
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Buenas días Acabo de crear un flujo en donde se necesita aprobar por parte del cliente que se ha resuelto su ticket, pero cuando agrego al cliente que va a aprobar no le aparece alguna notificación ...
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Hi, I am getting the following error, are you able to assist? Requirement is that, when a customer responds, the ticket should be transitioned to "Waiting for support". However, when an inte...
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Hello Jira Community, We recently migrated our projects from Jira Server to Jira Cloud and are facing an issue where some active users are now showing as 'former users' in the Cloud instance. These ...
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Good day, guys! Is there a way to use something native or create a custom field for Story Point, but on Jira Service Management? I know we have it on Jira Software, and it's really useful, but ...
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Hi support, when a user tries to open a ticket on our cloud-based system, they receive the following error: The application is not responding. Please wait or cancel This problem has affected a...
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BTUs
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Hi, I'm trying to cut back on our usage of automation actions. I have two Jira Service Management projects and when I go to Project Settings > Automation and click the three dots, I am not ...
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I want to invite someone but I get the message : delete suspended user and try again. What should I do?
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Hey! I want to see how many people click on yes or no button at the bottom of the Knowledge Base article, that is recommended based on what the user searches for in the service portal/help center wh...
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Hello community, I build a form, linked to a request type. There are no field for Assignee or Group Assignee in the form, because I thougt that is not neccesary. When create a ticket direct...
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JQL for the for the filter of last shift and current shift Example: Last shift 1900H-0700H (Nightshift) Current shift 0700H-1900H (Dayshift)
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We are new to Jira Service Managment and have several tickets that were marked resolved without transitioning them to In Progress which is the trigger for the clock to stop counting the first respons...
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...new project solely for anonymous requests updating the Browse projects and Create issues permissions to Public This didn't work - any suggestions would be much appreciated.
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Hi, We have JSM datacenter v5.4.1 where we have to configure a requirement. If reporter is present in a particular group, then the request should land in Initiate Status otherwise it should go to O...
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The link I have for the obr is no longer working and all I can find is the exe files. is there no longer an obr for Service Management? link I was using Atlassian Market...
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Hi, So I have a custom field called "Access Termination Date" and I want a possible email reminder to go off 30 days prior to the date in the field. However, I am unable to get the right query. I ...
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We want to automatically edit asset objects based on criteria. Currently there seem to be 2 options: Use the Edit Asset field attributes Branch on AQL and Edit object attributes We're wondering:...
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Is it possible to keep the configuration of COunts after changing the filter? Now it is super annoying to restore configuration manually.
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Hello, Is it possible to switch off the customer notification from status to status in Jira? Example: Ticket is changed from ‘in process’ to ‘resubmission’. The customer receives an email tha...
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I have made numerous attempts and managed to create a Kanban board with all the projects that allows me to filter as I wanted. However, it doesn’t work. When I move a ticket from one ...
368 views 7 0 Deleted user August 21, 2024 -
I'm trying to find all the issues from one organization where a specific user is NOT listed as a request participant. I'm currently using this query: project = PJ1 AND Organizations = "Organizatio...
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Is it possible to allow customers to view tickets raised by others from the same organisation? Even if we have not setup any organisation group within Jira.
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