Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have some prior experience with Jira as a user working within an existing setup. However, I'm relatively new to Jira Service Management. As a beginner eager to learn and master JSM, I'd like t...
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"You don't have permission to access this service project" Although the user is a customer in this project
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Pls guide us how to resolve
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Dear all, My attenpts to create an instance of Jira service management has failed with the following error: (Issue ID for Atlassian use: cb0ee9526a754b4798bd5f71f44dd00a) I tried several tim...
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My Team mate who is admin to Atlassian Account at admin level. Now his account is blocked. What is the problem. It is urgent
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I have a TOR and I would like Jira to USE AI capabilities to read the document , come up with a main required tasks summary , and suggest list of activities to meet the tender requirement and possibl...
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I know in Automations you can schedule issues. Then setup a custom field and use an AQL to add assets to an issue within the automation. However my team is using JSM for Facilities and...
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I want to automate to add the custom fields in the tickets created in JSM. Example: I hava a custom field as “ Categories” and a parent option “Infrastructure Issues” and the Value “Container Regist...
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A project Should be removed from the customer portal for all agents and customers. The project should exist in JIRA but not in the customer portal for anyone..!! Objective: The goal is to ensure ...
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I have a field called "items" multiselect and values like (mouse, keyboard, monitor, phone) when I selected Mouse the mapped amount is 2000 and keyboard=5000 and monitor-8000. While creating a ...
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Any Hippa Compliant plugin for for 2 Jira cloud instance synch so that PIH information could not be compromised. We plan to synch to 2 Jira cloud instances and wanted to make sure that this so...
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I am trying to create multiple "assets" (over I am trying to create multiple "assets" (over 650). I will have 10 different asset types and I'm having a hard time with the avatar. I&nbs...
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I'm looking to display a warning message to a customer if they select a certain value for a custom field. An example use case would be: User selects "urgent" which will page an on-call engineer. We ...
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I am on the free trial for the Jira Service Management subscription by accident and want to cancel back to the free level. How do I manage the billing if it doesn't allow me to change plans?
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We are attempting to publish Knowledge Base articles on our customer portal we have published with Jira Service Management. It appears we need to update the permissions for "All logged-in users" in C...
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The SumoLogic integration allows you to add the `ResultsJson` from a given Sumologic payload. This can be added to the description of your alert as follows {{ ResultsJson }} However, it can look qui...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Do Project Admins not see the Search fields field on the right hand side of editing a request form, but an instance admin can see it? Screenshots attached.
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We are running into issues where users have not updated their timezones in their profiles and since the default (for us) is America/New York, people in other timezones see the incorrect time (not rel...
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Good morning! This is what I am wanting: 1 Rule and 1 email component. I then want the "to" filed to be dynamic based on issue criteria. For example: If priority = low, send email to John Do...
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Slack message previews of Alerts are truncating URLs that are included. The full URL is included in the alert message in the integration but it is broken in Slack.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Will the retirement of Teams connectors affect Opsgenie integration with Teams V2?
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Hello all! I am trying to create a Jira Automation where once a request is completed on one project, it instantly creates a new issue on another project. I am trying to transfer over the information ...
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I want to make sure that the creator of an issue can not approve it himself. I saw screenshots with a field "Exclude approvers from:" (e.g. reporters). That is exactly what I'm looking for. However, ...
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I'm working within Jira Assets and am trying to create an attribute for an object that allows the user to input rich text information. This Atlassian resource indicates that the field Textarea "conta...
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We are getting below unnecessary information In ticket creation emails received from JIRA. I want to know the HTML code for this email and also how to remove this information
Related collections
Atlassian Community Events
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| 38 | |
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| Subject | Author | Posted |
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| Tuesday | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |