Community resources
Community resources
Community resources
Jira Service Management
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Are there plans to leverage AI to assist with issue assignments? The use case would be for issues assigned within a single Project, learning the patterns of assignments based on history and then pred...
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We sometimes tend to forget to describe how the issue was solved when closing an issue in Jira. So I would like to know if there was a way to add an extra mandatory comment field (only for i...
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Hello Atlassian Community! I set up SLA clock for Service Desk but it seems not to work correctly. Start and pause conditions are working fine, but there is an issue when it comes to the stop condi...
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Hi Guys, Need one help in JSM. I am new in JSM, is it possible to hide an option of a dropdown field in request form, field is linked with a custom field? We have Scriptrunner for ...
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I want to transition a specific issue which i have found using the search in a particular status. but when i use the transition and issue automation it gives me an option to only move the issue which...
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Im an Org Admin user, how do i update a user email or password for another user? I dont want the suggest or prompt feature. I want to reflect the changes automatically after saving. Why is t...
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I received error messages as follows. "You can't raise a request on behalf of this user because they need the customer role on your site managed by your organization admins." all users are ...
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Hello, Our company utilizes JSM for offboarding tickets. I have two separate custom fields on the offboarding ticket to capture the date and time that the offboarding needs to be completed. ...
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I configured the widget in JSM and embedded the script on my web page, it shows up pretty well and is also able to create service request via widget. The acknowledgement email that goes to the email...
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Hello, I have recently clicked the button to start the move from OpsGenie to Operations within the Teams in JSM. I am trying to figure out how to create an alert for a team when a specific value to a...
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Is there a way to trigger this Automation at the end of each day or Manually? The rule works really well - when someone creates a Link it copies the text from "Portfolios" field into "Tribe Name" bu...
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I want to display a simple pie chart using jira using simple data. But what I think is simple is elusive. I have a jira project. I use four labels with this project. Two labels are "RED" or "...
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We have a ticketing system where a user assembles a chart within our website and submits a ticket, our website then via the API converts that chart into an excel table and attaches the table to the t...
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Hello there. Could you please assist, after Google Chrome update to Version 127.0.6533.120 (Official Build) (64-bit) we lost the option for selecting templates for ticket resolution here ...
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I have two servers running Discovery Tool scans. They are uploaded via the cloud to the same Schema in JSM. They use the same token on both servers for the transfer. There is no overlap of servers be...
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...nteract for the user to see and not be public?
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..., true) } } Could someone guide me on what to write in the latestAttachments.each block to properly copy the attachments to the linked issues? Any help or examples would be greatly a...
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Environment Invoice Object Type with a "Total" field Line Item Object Type with an "Amount" field and a reference to an Invoice Object Problem A user creates a new Line Item object. I want to i...
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I need to know what pricing plan do I need to connect Jira Service Management with Microsoft Teams. The most important thing is send notifications to the team for the tickets and communication about ...
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In Jira Service Management in Server, I have a SIL script runnerlog that I used to retrieve a customer request type key, for example string [] result = sql("Jira", "SELECT \"KEY\" FROM \"AO_54307E_V...
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I am configuring a Jira Svc Mgmt project to use for Change Management with the expectation to manage software changes through the full lifecycle from request to deployment. This will require so...
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We are excited to be sponsoring four ITSM events in Germany this September. See us at one of the Service Management Tool Meetups in Frankfurt, Munich, and Hamburg, or join our team at IT Ser...
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Hello - In our set up we say if an alert comes in through an integration, it has priority P1, and tag of prod/production etc., then create an incident (alert). When this happens the on-call per...
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- opsgenie
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I need to make a custom field read-only but visible on the edit screen. I see several related questions have been asked, but none are recent. Is there a straightforward way in Jira to create a custo...
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- jira-cloud
- read-only
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Atlassian Community Events
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| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |