Is there a way to make worklog mandatory in JSM

[Ruchi]

Hi Team,

In JSM Project under any service request(ticket) we have this Activity called work log , can we make this mandatory ?

So basically before marking the ticket as done/close , I want to ensure we are entering "worklog"

[Lucas Knorr]

Hi @Ruchi

you can achieve this by adding an "Field Required Validator" in your done/close transition. Within the validator configuration, add the "Time spent" field. 

This ensures that a time must be entered in the time tracking field (= Work log). If there is no value in the field, the status transition cannot be carried out. 

[Ruchi]

Thanks for your swift response Lucas :) @Lucas Knorr 

Do you have any article which shows how to do it :D 

[Lucas Knorr]

You can find a short description here :) : https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/.