How automatically include your product database support ID in Jira ticket keys

[Jaajitechnologies]

When I raise one issue in my product support it will generate support id to my mail. I need to add that support id in the place of Jira key place is it possible or is there any other option

[Marc -Devoteam- · Accepted solution]

HI @Jaajitechnologies 

Welcome to the community.

This is not an option as the Jira key is the unique identifier in Jira. You could create a custom field in Jira of the type text where you store this ID to have this as a reference.