As Custommer can't insert Screenshots with Snipping Tool 11.2201.12.0

[Stark Jürgen]

If I use the Snipping Tool from Microsoft, I can't insert Screenshot in a Comment. If i use another Tool (e.g. Greenshot), it works!

In the Jira-Ticket it works although with the Snipping Tool!? 

[Pavel Junek]

Hi Stark,

This issues with the Windows Snipping Tool (Ctrl+V pasting) in the Jira Service Management (JSM) Customer Portal are often caused by browser interference, browser extension conflicts, or specific limitations in how the portal handles image uploads. 

I believe that everything will work on the Cloud version.

Pavel