Jira Service Management

Hello I have to customize JIRA Service Desk (cloud) but so far I customized fields and forms of JIRA Software only (cloud and on-prem server). Is it quite similar? Is it just the same?

• Question
• jira-service-desk
• jira-service-desk-cloud
• jira-software

We want to use JIRA SERVICE DESK module alone for our customer care team. Should we buy licenece for JIRA SOFTWARE to enable JIRA SERVICE DESK?

• Question
• jira-service-desk

Have anyone used Manageengine before? How is it compare to JSD?

• Question
• jira-service-desk

I am not able to figure out how my customers can see a list of the issues they raise via customer portal. I see it on my screen, they do not.

• Question
• jira-service-desk

As per the show transitions on the customer portal, we have added the "Resolve" transition to the portal. So the customer can close his/her own issue.  We also have an automation rule...

• Question
• customer-portal
• jira-administration
• jira-service-desk
• jira-service-desk-cloud

We have removed any reference to the agent's name from the email template but when the notification goes out the agent's name is populated in the From field on the email.  We would like to make ...

• Question
• email
• jira-service-desk
• notification

Hi, I have script listeners (Scriptrunner) that syncs comments/attachments from a business project to a service desk project. Currently working: Listener syncs if an attachment gets added to the ...

• Question
• api
• java
• jira-service-desk
• script-listener
• scriptrunner

When trying to load gadgets, names of the gadgets are not properly loaded. Refer to the attached screenshots

• Question
• jira
• jira-core
• jira-service-desk
• jira-software

In Jira Service Desk, how do I stop a "Welcome to Support" email from being generated when I add a new customer?

• Question
• jira-service-desk

The screenshot below shows failures in the Processing Log for emails that failed and did not create tickets. I have made permissions updates for the affected users, but I have yet to do anything that...

• Question
• jira-service-desk

the customer portal currently doesn’t show that a field is mandatory until they try and submit their incident/request. Can this be changed as it is not a good customer experience?

• Question
• customer-portal
• jira-service-desk

the customer portal currently doesn’t show that a field is mandatory until they try and submit their incident/request. Can this be changed as it is not a good customer experience?

• Question
• jira-service-desk
• required-field

when i add a comment to an incident, an automatic email gets sent to our client. where does this sent item get stored as we sometimes need a copy of the sent email as evidence?

• Question
• jira-service-desk
• notification
• smtp

i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my c...

• Question
• comment
• jira-service-desk
• reply

i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my c...

• Question
• comment
• jira-service-desk
• reply

It it possible to edit the SLA field values? We have a few issues that had the SLA timers still running (but shoul have stopped) because our rules were not properly configured. We fixed our SLA rules...

• Question
• adaptavist
• jira-service-desk
• scriptrunner

We want to use Jira Service Desk (SD) on the same Server like JIRA Core/Sotfware. The Worklfow should be this: Customer creates request for Project XY via Service Desk Ticket will be automatically...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• jira
• jira-service-desk

I was wondering. Service Desk only allows one email per SD project. If we want to do some custom automations based off the content of the email. Is that possible? If it supported more than one email...

• Question
• jira-service-desk

Hello,       We are evaluating Service Desk.  We are interested in creating an access request form that would be filled out someone (hiring manager, other person), then...

• Question
• jira-service-desk
• automation
• forms
• human-resources

So I've looked into this a little bit but have been unable to find quite the response I'm looking for. Is there any way to allow users to comment a ticket via email, say by replying to the ticket cre...

• Question
• email
• jira-core
• jira-service-desk

Hi, I currently have SPLUNK configured that every time we have an alert an email will be sent to JIRA, That email will create a JIRA Ticket. The problem is that every time I have a follow-up al...

• Question
• jira-service-desk

I would like to create a chart in dashboard to show the number of incidents logged per Organizations per Issue Type information I need looks like this

• Question
• jira-service-desk

creating the service desk ticket from email is not working. It is working for registred email account which it used for login.  When I tried with gmail account it was not working.

• Question
• jira-service-desk

I want to modify the order of the displayed fields in the customer portal, and additional I need to custom the field "Select a system" with a custom list. Where can I change these configurations?

• Question
• jira-service-desk

I want to change the megaphone icon to something else on Jira customer portal. I know there's no official way to do it but I'm pretty sure I can just replace the icon itself and that will do it.&nbsp...

• Question
• jira-service-desk