Jira Service Management

There is a document stating that you can create linked issues in automation but the option is not available on service desk server 3.9.1 https://confluence.atlassian.com/servicedeskcloud/blog/2017/1...

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• jira-service-desk

Hi, I had tried some of the methods in doing backlogging/importing issues from excel into Jira service desk but once imported, the date created of the issues are the date of the issues imported, not ...

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• jira-service-desk

I'm trying to follow the tutorial at this link: https://developer.atlassian.com/server/jira/platform/creating-a-jira-report/   However, several of the packages and functions are outdated ...

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• jira-service-desk

Hi, We have approximately 500 agents over 100 teams across the organization.  These teams include many different IT and apps teams, many facilities teams, HR teams, marketing, finance, etc...&n...

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• jira-service-desk

Hello,   I have installed a custom report plugin and I can see that it is enabled in the add-ons manager.  However, when I go to a project's report section, it is not on the list of repo...

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• jira-service-desk

We use JIRA self-hosted, and recently added in Service Desk, I created an Organization for the Customer we plan to test with ("WS"), and added in Customers (everyone who's created a "test ticket...

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• jira-service-desk
• report

I got an email today introducing the login free portal for JSD, but the link is broken.  I googled, and everything points to the same broken link.  Anyone know where I can find info about t...

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• jira-service-desk
• login
• portal

Hi Support-Team,   I trieing to install the Service Desk application in the existing Jira Software but every time I became the following error: "An unexpected error occurred. Refer to the...

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• jira-service-desk

Hello, I'm installing and configuring a new Jira Service Desk, but I've come up to a problem and Google won't help me. I'm trying to get the customer's last comment in the customer notificatio...

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• jira-service-desk

Hi, 1. Is Jira Service Desk able to retain the HTML format of tickets which are created via a incoming email ? 2. If in Jira Service Desk a ticket is created bases on a incoming email, is it possib...

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• jira-service-desk

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• jira-service-desk

we are unable to add another customer. also, when the customer send a message thru their email JIRA app wont able to received the message.

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• jira-service-desk

On Linux, standalone install.  I went to stop JIRA and it wouldn't stop. So after about 10min I killed the process and now I cannot get it to start back up.   

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• jira-service-desk
• linux
• server

I tried to install service desk using the .exe and it does not show up, I tried using the try for free link on the applications page and that gives an error to check the logs, but does not specify wh...

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• jira-service-desk

Hi Everyone, I have 2 separate JIRA Service Desk projects and I'm having trouble figuring out notifications. Right now in my first JIRA Service Desk project when a new issue is created and assigned...

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• jira-service-desk
• new-to-jsm

I attempted to follow these instructions to set up a customer service project, but I don't see the option to choose the Customer Service template. I am in the administrator group, so I'm not sure why...

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• jira-service-desk

We have the Jira Service Desk email channel connected to our support email address which is an Office 365 / Exchange Online account. We have a problem with Jira not detecting some emails coming ...

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• email
• jira-service-desk

I would like send an e-mail to the agents when an issues has been approved.  I searched through the system Notification I could not find an Event with name "Issue Approved".  Can this type ...

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• jira-service-desk

Hi,    I'm currently planning and testing JIRA service desk and how it would fit to our company processes when it comes to customer support.    I've read the Atlassian e-book ...

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• jira-service-desk

How can i remove time tracking as a required field????

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• jira-service-desk

hey folks (: i'm trying to add an incoming mailserver and mailhandler in Jira Servicedesk. First of all: POP and IMAP are working perfect on our Exchange 2016. I can connect with every client in ou...

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• email
• import
• jira-service-desk
• mail-handler

Does anyone k now how to access the Service Desk "Comments" property of "public" or "internal" comment? IN VELOCITY. I can use either "$!comment" for the current comment or use "#foreach ($thisComme...

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• jira-service-desk

How can I have Issue Statistics gadget listing all issues without links to issues or accessibility to issues. Only numbers with privacy on accessing the issues.   Thanks, Ahmad

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• issue
• jira-service-desk
• security

Hello, My customers (reporters) doesn't receive any survey/satisfaction email from jira when agents mark issue as resolved. * when issue is created same reporter does receive an acceptance email. ...

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• jira-service-desk

I understand that users who make requests to the service desk do not count towards your agent licenses.   Is that the same for an IT staff member, who does not use Jira Service Desk as an a...

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• jira-service-desk