Jira Service Management

With Jira Service Desk 3.6.0, I configured an Email request channel When a ticket is created the owner of the incoming maibox is added to the reqest participants. How to avoid that, that mailbox re...

• Question
• jira-service-desk

I cannot remember where the field is to change my default assignee for a short time while I am on holidays.  Can you let me know

• Question
• jira-service-desk

I have 15 different projects on our service desk portal for various departments in our organization, and I'm trying to restrict who can submit requests to those projects by removing the organiza...

• Question
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Until friday I could get info about my open issues through the REST API with: curl -D- -u user:pwd -X POST -H "Content-Type: application/json" --data '{"jql":JQL-QUERY}' https://URL.atlassian.net/re...

• Question
• jira-service-desk

...esk API is not public, is undocumented and is subject to change in the future but I am OK with these. Is there a way to get these settings from Java API?

• Question
• api
• jira-service-desk

Hi, I need to modify a velocity file in order to remove commas in number fields, custom field types.  I found the steps to do so, but can't figure out where to actually conduct the changes. h...

• Question
• jira-service-desk

I've noticed that when I want to comment a participant, the @user name does not work.    Meaning: If I input activity as a Reporter or Assignee, I can use the @ to mention withi...

• Question
• jira-service-desk

Hi everybody, the JIRA Service Desk ("SD") manual said that SD users don't count to the regular license. However, when somebody raises a SD ticket and completes the registering process, he is added ...

• Question
• jira-service-desk

Within the report tab i have options available: Team and under that i have Workload, SLA goals & Satisfaction. I want to know how to change the information behind these. I all the access except...

• Question
• jira-service-desk

Hi guys! We're using Jira Service desk for Server and we need to edit the default values for the dafault field 'Impact': This field come with the options "Extensive/Widespread", "Signific...

• Question
• jira-service-desk

JIRA Service Desk Cloud The example I want to achieve is green text on black background. E.g.: {code:title=Black background, green text|titleBGColor=#000000|titleColor=#00CC00|bgColor=#000000|color...

• Question
• jira-service-desk

Having upgraded to Jira Service Desk v7.4.1 from a version in the v6.4 range, the software fails to come up with the following message: 2017-07-30 23:05:14,492 JIRA-Bootstrap ERROR   ...

• Question
• jira-service-desk

Hello, i would like a service autostart to my jira on my debian server. I must after restart it manual start with command line.   How can this automatical?

• Question
• jira-service-desk

Hello all,  So we had a workflow setup where when issues are marked as 'Live' then they were automatically resolved.  I went in to add one more feature, I set all transitions to be able t...

• Question
• jira-service-desk

Can someone please let me know where the SLA - Time to Resolution field is stored in SQL?

• Question
• jira-service-desk
• sla
• sql

I want to create a custom screen which displays a table of users and their assigned tasks in order.  An example would be: Name           Task 1       &n...

• Question
• jira-service-desk

Hi All, At the moment if I do a simple SQL select on the Jira database it shows the timespent field as what I can only presume seconds like below: 71580 60 60 60 60 60 60 28200 253980 900 ...

• Question
• jira-service-desk

Is it possible that everytime a client raises a production bug though the jira service desk, this bug has to be automatically moved to jira software without any manual intervention?  

• Question
• jira-service-desk

Hello, I need to transfer the Service Desk from internal Jira-instance to another/new jira instance. At the moment I am trying to delete the internal data from the db-tables and want to import the ...

• Question
• jira-service-desk

Is there a way to disable the spoofing of the Service Desk outbound e-mail address with the customer's name/e-mail? Ex: When Bob@newco.com comments on an issue, a notification is sent to all ot...

• Question
• email
• jira-service-desk
• notification

Hi, Below are our Jira service desk Links. Issue that we are facing is whenever user Clicks on the Link given in attached screenshot, it gets redirected to link NO 2. Instead , It should be always r...

• Question
• jira-service-desk
• jira-service-desk-cloud

We are unable to sign up new users in Jira Service Desk.    This is the error we get We can't sign you up right now as there are too many users in the system. You could let the administr...

• Question
• jira-service-desk

Hi,   We would like to publish or show the Tickets currently  raised by Particular users on the customer portal. 1. Can we do that? 2. On customer Portal, Instead of user checking (On t...

• Question
• jira-service-desk
• jira-service-desk-cloud

Hello support. We have itpartner.atlassian.net Service portal. One of  our custommer - 'trz@econt.com' can not receive email notification when she in request participants. For example...

• Question
• jira-service-desk

Hello, we have configured the customer notification for our service desk project and everything seems to be fine apart from one functionality. Ocasionally we want to send email and put our serviced...

• Question
• jira-service-desk