Jira Service Management

Hi, We have a use case we are trying to implement in JSD which is to allow our customers to be able to escalate an already created ticket, sent via email to support@, to our Emergency project by for...

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• jira-service-desk

Since this morning we did not receive incoming emails in the instance of Jira Service Desk. Attached capture with two errors that we have in JIRA. I await your response   We restart JIRA ...

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• jira-service-desk

Hi We need to integrate our Jira service desk cloud system with another cloud system. can we do this without using third party add-on? any code level API example? 

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• jira-service-desk

GET /rest/servicedeskapi/organization resource returns only 50 organizations

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• jira-service-desk

Hi Atlassian,   I have configured a regular Jira service desk project.  When I go to a few of the pages in this project I get the following error: This service desk project has configura...

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• jira-service-desk

We would like to be able to generate reports of issues by User group.  We would like to use the timetracking reports to see which group of users is creating the most issues and also using the mo...

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• jira-service-desk

Is there a way to add additional notifications on certain issues (Example being Marketing when their website goes down) without having to make them an agent?

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• jira-service-desk

I'm trying to add participants to give them visibility to an issue. The participant is an external service desk customer, but they never get the email and cannot see the issue when they log in to the...

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• jira-service-desk

Hello Everyone !   I want to know how I can customize the login environment in the client portal in the jira service desk 3.10 version

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• jira-service-desk

Hello, I first explain the context: I have made available "project" fields in the service center request forms, that allow me to know on which project the client's request is located. Depending on...

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• jira-service-desk
• queue
• sla

Hi,  I created some tasks and subtasks in my project in jira service. Subtasks are something like periodic tasks, some of them should be done every 3 months. I want to set a notification to sen...

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• jira-software

Hi, im trying to configure dashboard. I created one by adding "Watched issues" but there isnt all of them although limit isnt reached. At second dashboard i want to monitor issues which exceed L...

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• jira-service-desk

Hi ,    i need to reset my password while i do not have the current password ,  i succeed to login through google authentication.    but i need to change the password fo...

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• jira-service-desk

Buenos días,  Tengo problemas para enviar correos en Jira Service Desk. Inicialmente utilizaba el periodo de prueba de 30 dias y podia enviar/recibiar correos sin ningun problema. Al compar...

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• jira-service-desk

We have recently created New project and started testing workflow but we have observed that new tickets generated in JIRA are viewed in earlier project too. how can i make provision to make sure thes...

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• jira-service-desk

...hat I select.   My second if statement above never returns true because sid.value is returned as a number or id of "ABBOTSFORD PUBLIC SCHOOL (ABBOTSFORD)"   How do I map this id to my l...

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• custom-field
• javascript

Client users added by the administrator cannot view issues the Service Desk Agents create. How can I solve this?

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• jira-service-desk

The instructions on this how-to cannot be followed because none of my statuses have the option to select "add approval." I have the Approve and Decline transitions configured, but this option never a...

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• jira-service-desk

Customers will initially engage the Jira project portal on our company intranet and submit a project. As the agent, I'll receive the request but unless the customer finds and completes the followup r...

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• jira-service-desk

We only want our knowledgebase to be accessible to users after they have logged into our website, how do I set this up?

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• jira-service-desk

A colleague submitted a support ticket and I need to know how to locate it. He tells me he added me to it but I didn't get and email notification with a link to access it.

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• jira-service-desk

I am trying to assign an issue type a workflow scheme. When adding the error "A issue type with ID '10600' does not exist." is displayed. This error occurs when I try to add this particular issu...

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• jira-service-desk

I have a 'Security' status in my workflow, which I want any Incidents that reach here, to enter a different workflow called Security, so that it can be treated with differently. I have cre...

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• jira-service-desk

Hi guys,   I hope u can understand my problem. (German english :O ) I have a Setup with: Server 1 - Atlassian Servicedesk and Jira Software Server 2 - Atlassian Confluence All products are...

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• jira-service-desk

In a Jira Service Desk workflow post-function,  I need to insert a value into the Organizations field.    I'm adding a post-function to the Create transition and am using Scriptrunner ...

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• jira-service-desk
• organization