Jira Service Management

Hi Team, I want to make user accountable for raising approval from portal instead service desk team. How can i make approval transition button enable for portal customer.    However we k...

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• jira-service-desk

Can I configure JIRA service desk to auto decline change request of it did not get approved 1 hour before change start date

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• jira-service-desk

Is it possible to deactivate the default function "SHARE WITH ORGANIZATION", so that it is not displayed by the user who opens a problem?

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• jira-service-desk

we want to change our caaf form on TC smart portal of pmkvy center

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• jira-service-desk

After i install the service desk i am not able to add an service desk project. Everytime i get this error:  hmm... we couldn't create your project due to an unknown error I tried to fix it wi...

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• jira-service-desk

Hi , Currently we have one project and and building additional project for different team. We are using basic portal for this new poject to create tickets. I want to make sure that the URL which we...

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• jira-service-desk

Good Day,  So I am very very new to Jira Support Desk and not sure how to go about everything. So I really appriciate all the help that was offered to me so far.  Issue:  Management...

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• jira-service-desk

Good Day,  So I am very very new to Jira Support Desk and not sure how to go about everything. So I really appriciate all the help that was offered to me so far.  Issue:  Management...

• Question
• jira-service-desk

...harePoint, etc.) are true. For example when in our HRM system ne employee is registered I want in service desk to create an issue for new PC.   Please advice me, what software to use, hat d...

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• developer

Hi, I am having trouble reliably having JavaScript run once a ticket page has loaded. The JS is in the "Edit Announcement Banner" and runs fine on a normal ticket using $(window).load(function() for...

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• javascript
• jira-service-desk

How to Create a Customer Satisfaction report/script to display completed issues within a certain project - within a certain time frame - and display the Satisfaction score and Satisfaction Comment. I...

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• jira-service-desk

How can we show the customer the workflow in the Portal?   Thanks! Ian

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• jira-service-desk

@mentions in comment only auto populating those that are involved in ticket. We want to be able to @mention anyone and allow them to view ticket. We have tickets locked down so that only those ...

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• jira-service-desk

The setting found with the systems settings only affects agent notifications.

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• email
• jira-service-desk
• notification

Hey there, is there a possibility to enable Queue Titles for the browser windows/tabs, since many people are working with multiple open tabs to keep track of contents?   Usually I have 3 Que...

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• jira-service-desk

https://community.atlassian.com/t5/Agile-articles/A-new-theme-for-Jira-Service-Desk-Portal-Warfighter-Made-Part-7/ba-p/696360   Did anybody used this? Can anyone help me to change my JSD like...

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• jira
• jira-service-desk

Hello, Can anyone explain the exact process for manually adding new users to JIRA Service Desk.   I go to Customers and locate the organization I want to add the user to. I then select add ...

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• jira-service-desk

In Servicdesk I would like to create a predefined comment on a workflow change. Since many users will write different texts, it would look better for the customer if there was an unique unified text ...

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• jira-service-desk

Hi, Are things listed below possible to do and if so, how? 1. Integrate jira service desk with jira software 2. Generate monthly time reports per user to see how much time did user spend on s...

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• jira-service-desk

Every email to Support creates a new ticket even if someone replies to the same thread. This is of course making the Support tickets reach a huge number while many of them are the same thing, but peo...

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• jira-service-desk

 Hello, found some similar questions, but cant understand solution. My problem with "Service request with approve" The problem is: 1. Agent(Local or Active Directory) created Request. 2. Repo...

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• jira-service-desk

JIRA Service Desk New Installation Database on MS SQL Server 2014 (jirauser has dbo role on database, jiraschema was created schemaowner is jirauser) By configuration step set administrator account...

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• jira-service-desk

Post renewal of SSL certificate, We have observed whole JIRA front end is coming  in JAPANESE. So we have changed the default language to UK_ENGLISH & Then had restarted the application. Pos...

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• jira-service-desk

Is there anyway Default Service Desk Comments to Internal only?

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• jira-service-desk

can jiraservice desk send an email to the user with unique url link in message. for example jira issue send an to my gmail address,inside a url link is there  i need click in the url to confirm...

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• jira-service-desk