Add agents to a service desk project

[Sonia Turgeon]

I'm trying to create a user so he can access the web portal but I'm not able to see when I on projet setting people add user.  Them I go in Administrator to add but if i create the user their I will give him the access to the system this not what I want.  I want him under the role of Service Desktop Customer.  

[Abdullahi [Adaptavist]]

Hi Sonia, 

I assume you are using JIRA Service Desk since you are talking about portal. You can add customers directly from the project view and that will fire email to setup their user in JIRA Service Desk. For more information please see the documentation here