Jira Service Management

Good morning, I would like to find out, is it possible to export queues from our Jira Service desk

• Question
• jira-service-desk

hi evreyone , PS : our company use jira service desk cloud  . what is the solution who can make the company when it should add a lot of customers , i mean how it can add them in one time ...

• Question
• jira-cloud
• jira-service-desk

Hi, I have a simple automation task in my Jira SD (Server install) 3.11.1. The automation task is when a new issue is created, with the tag "DS" in the subject, then edit the request type to DS. I ...

• Question
• jira-service-desk

I'm setting up a Service Desk project for the first time.  I added a test user and logged in as that test user, and I'm getting:  "THIS PROJECT ISN'T AVAILABLE.  It may have been delet...

• Question
• jira-service-desk

I just installed a new instance of Jira Service Desk v3.11 that is based on Jira v7.8.1. The system dashboard has several display issue for gadgets like the piechart (shown below).  It was work...

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• jira-service-desk

If I have downloaded a full back up of the Jira project, how do I run a command script on it to get the issue and project count for the JIRA bundle?

• Question
• jira-service-desk

I was following the instructions in this article, however, it does seem to work.  https://community.atlassian.com/t5/Jira-questions/How-to-hide-Priority-field-in-Jira-Service-Desk-Customer-Port...

• Question
• jira-service-desk

    Can a request type be configured to auto assign an approver based on a selected department?  For example a user selects from a drop down which department should complete th...

• Question
• approver
• assign
• field
• jira-service-desk
• request-type
• +1 more tag...

we have 3 help desk license.  When I try to assign them I get this message- I'm trying to figure out who has the license and how to assign or reassign.  You can't invite people labeled "+ ...

• Question
• jira-service-desk

The Service Desk ticket was created by sending an email to the configured Service Desk email address.   The email was sent at the bolded time: yesterday just before 5 pm, as seen in the screen...

• Question
• email
• jira-service-desk

Hi, We are in the middle of testing Jira Service Desk and we experienced this issue: https://jira.atlassian.com/browse/JSDSERVER-5645  It was fixed in JSD version 3.12.1 but for now the newes...

• Question
• jira-service-desk

Monday I was able to take a print screen and ctrl V it to paste it into my comment in my JIRA support desk requests. Starting on Tuesday, anytime I attempt to paste a print screen into a comment, it ...

• Question
• atlassian-support
• jira-service-desk

We provided our patients our support e-mail and we would like to receive them in our Queues list, how can we do that? Now we don't receive e-mails in this list (because they are not added as a custom...

• Question
• jira-service-desk

When i do a new request as Agent, i need to set the person who is calling me... where can i configure it? 

• Question
• jira-service-desk

Hi All   For Jira Service Desk Cloud how might i edit the login screen, as it only shows English and doesn't show german until you log in. Also it needs additional text on that page so users k...

• Question
• cloud
• jira-service-desk
• login

jira service desk version 3.12.0 /  7.9.0 confluence version 6.8.0 i try to remote that create a space on confluence,  but it return to me a unknown error. likes this : and my app...

• Question
• confluence
• jira-administration
• jira-service-desk

Greetings, How to make the Time Spent field required when changing issue status to Resolved?, currently it's not mandatory, and yet when changing issue status to other states like "Waiting for custo...

• Question
• jira-service-desk

Error Message: Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Connection reset" Check out our troubleshooting docs for help resolving the issue....

• Question
• jira-service-desk

I created an organization in Service Desk so that customers can share their requests with other customers in the organization. However, to do this I manually added the email addresses of the users. S...

• Question
• g-suite
• jira-service-desk
• request
• share
• user-management

I need to be able to generate ad hoc reports that return all issues/incidents w a particular value, such as location = New York....currently there seems to be no way to do this.

• Question
• jira-service-desk
• report

If a user sends an email to project1@mycompany.com, a JIRA ticket will be created in the "Project 1" project. If a user sends an email to project2@mycompany.com, a JIRA ticket will be created in the...

• Question
• email
• jira-administration
• jira-service-desk

Hello -  I have a question regarding moving JIRA Service Desk Issues from one project to another. My company uses the server version of JIRA Service Desk. We work with an IT Support company tha...

• Question
• database
• export
• import
• jira-service-desk
• move
• +1 more tag...

I've set up a help desk project, but the developers can't access or see the project. I'm an admin and project lead.  I've tried to add them individual and  as a group and neither work.&nbs...

• Question
• jira-service-desk

I have a project with strong constraints in terms of volume of number of tickets (about 1000 emails per day: 200 creation of tickets per day and 800 modifications of tickets per day, about 1200 modif...

• Question
• jira-service-desk

I have a requirement that:- 1. Once customer creates an issue, to support team one custom field should be filled automatically and that field should not be visible to customer only support team.&nbs...

• Question
• jira-service-desk