Community resources
Community resources
Community resources
Jira Service Management
-
Hi We are just setting up Service Desk for a new customer project and I want to add 2 custom fields to the Email Subject line and other custom fields in the email body for the notific...
-
Hi There was a problem with the JIRA ServiceDesk application for installation. Previously We are using the JIRA ServiceDesk application , there was issue in Jira I trying to solve I didn't saf...
2,663 views 3 0 Deleted user August 14, 2018 -
I have a user who has the permission of a Jira Service desk but when logged in it doesn't show her profile correctly. I confirmed she has the correct permissions/ roles. Has anyone else seen this?
- Question
- jira-service-desk
-
Hi Jira SD, I'm having issues on jira's SD cloud email not receiving any of my emails from my server. I'm creating my own form (summary and description) since loading the jira's form l...
-
Currently we have an application published in SCP, our customer's users have a SCP user Is it possible to configure the SAML, so our customers could use their SCP user to logon on Jira? &nb...
-
We are set up to use the default recommended All Open and All Issues queues for support request tickets. When we were utilizing the workflow scheme configuration that we initially set up, ticke...
- Question
- jira-administration
- jira-service-desk
-
It has been requested of me to set up our outgoing emails to follow a certain criteria which is not really supported by the notification options so I am using automation. I am having trouble with som...
1,027 views 1 0 Deleted user August 14, 2018 -
I have 2 pie charts on one of my dashboards. Every so often, it would throw an error "Looks like we can't show you the content of this gadget due to its configuration (An error occurred while generat...
-
I am trying to figure out how to create a rule when a user creates a ticket with specific words that it will go into a specific queue or Category. What is the When if then?
- Question
- jira-service-desk
-
Hi. Hopefully someone has an answer to this. We have a service desk project where I would like an individual to be able to be assigned a ticket (so will become a Service Desk Agent) but only be abl...
- Question
- jira-service-desk
-
We’ve been talking a lot about Jira Service Desk onboarding on Community recently: A is for Activate: Share your top Jira Service Desk onboarding tips for new users!, Jira Service Desk – Don’t be afr...
-
Hi all, I'd have two questions: Is it somehow possible to change the email address of an existing costumer? And is it possible to move a costumer to another organization and keep his already creat...
- Question
- jira-service-desk
-
Hello, We only have one Service Desk project for JIRA Serivce Desk. so there is only one Customer Portal for customer to enter there requests. So there is no need for the Help center te...
-
Is posible to look who looks anyone page in my confluence? anonymous or logged, Can I see which is the most visited page, or the most vote page, or whatever you want... Is possible with POST...
-
Hi, I created a Service Desk Project and set the Customer permission as below screenshot "Customers my team adds to the project" and the "Browse Project Permission" as "Service Desk Customer - Porta...
-
...omments - values [x] - public = true/false I can obviously do it after receiving the data, but ideally I'd like it to happen as part of the query. A...
- Question
- atl-adm
- developer
- jira-service-desk
-
Up to last week, everything was working great with the Service Desk The emails were comming The tickets were createdin Service Desk However, during the weekend something broke, and the emails ar...
- Question
- jira-service-desk
-
...e more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian p...
- Article
- jira-service-desk
- new-to-jsm
-
Hello, I would like to kindly ask for information, whether after selection of CI in insight custom field could be somehow shown all or selected attributes on the ticket itself. If c...
-
Our JSD customer notifications are being sent from "Agent Name" <support@acme.com> where "Agent Name" depends on which agent responded. We want to present instead as: "Acme Support" &l...
- Question
- jira-service-desk
-
Tengo una tarea que actualmente se encuentra cerrado, pero igual puedo agregar comentarios. Cómo deshabilitar esa opción.
- Question
- jira-service-desk
-
Tengo un issue que actualmente se encuentra cerrado, pero igual puedo agregar comentarios.
- Question
- jira-service-desk
-
Hi, I have created the portal for the customer in Jira SD. In my organization there are 250+ employees, it is time taking to create the account for them. So is there any alternative way to add c...
- Question
- jira-service-desk
-
On my instance, i just want to add announcement on JSD customer portal whenever a version is released, is there any way to do it programmatically? Any suggestions are welcome.
- Question
- atl-adm
- customer-portal
- developer
- jira-service-desk
-
Good day, team. We are experiencing some problems with the users: they get deactivated with no particular reason. I would like to make them active, since they are still working on the project, but so...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 52m ago | ||
| 11 hours ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST |