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SAML single sign-on for Jira Service Desk

Mark Krueger
Mark Krueger
July 31, 2018

We currently use Jira Software and Jira Service Desk. (cloud) Can we configure single sign on for our portal users. We currently use active directory and LDAP.

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Raynard Rhodes
Raynard Rhodes
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July 31, 2018

This is possible. I do not have the details as I was not directly involved with this process, I will try to find out more information for you.

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Mark Krueger
Mark Krueger
August 3, 2018

Ok, please let me know what you find out. Thanks

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Raynard Rhodes
Raynard Rhodes
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August 16, 2018

I do apologize about how long it took to get back. I finally found the documentation from our Cloud guy.

So I can't post exactly what we have because this document is extensive but I will post a few things.

 

Prerequisites

  1. Windows/Linux server must be joined to the domain for SSO to work.
  2. You must be using the EasySSO Jira Plugin from Techtime.
  3. You must have a Computer account with password.

Upload the Jespa Trial license ZIP file or Jespa License provided by TechTime

 

Other than those things everything else is configuring your LDAP information into the EASYSSO plugin. 

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Christian Reichert (resolution)
Christian Reichert (resolution)
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August 17, 2018

But the EasySso plugin (same as ours) is only available on Server not on Cloud

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Jira Service Management
Jira Service Management
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