Add Customer to Service Desk- message in active

[Ann Marie Kjerland]

I'm trying to add customer to service desk and getting message user is inactive-  I've not had any problems adding other folks and not sure how to fix this?  any suggestions

[Fabio Genovese]

Hi @Ann Marie Kjerland

check if user is in User management and if he's inactive. If yes, change status in active or delete it and insert again.

FABIO

[Ann Marie Kjerland]

thanks