Community resources
Community resources
Community resources
Jira Service Management
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In order to keep with our branding, we are using a web form to submit an email to the address used for Jira Service Desk. It is sent using a From address that is at our company. However, ...
- Question
- jira-service-desk
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Cyberfusion is a Dutch hosting company. Cyberfusion was founded in 2014 and specializes in exceptionally high-end web hosting for web agencies as well as high-load application hosting for larger...
- Article
- jira
- jira-service-desk
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We are working with Jira Service Desk Server version. In the Customer Portal,, I can search ONLY for requests that were created by me, even when I have the "Created by anyone" selected in the s...
- Question
- jira-service-desk
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In the knowledgebase article it is mentioned that such states can only be achievied directly in the database. But why does some service desk states have "(No Category)" in the first place?...
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Hallo i am currently setting up a Service Desk Project, when i try to set up an Automation Rule i get the Error Message "The selected User has been deleted". And when i try to select a dif...
792 views 6 0 Deleted user August 10, 2018- Question
- automation
- cloud
- jira-service-desk
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Hello All, I upgraded my Jira installation on CentOS and all appeared to go as planned. When I logged in I could see the Service Desk however the Project data was missing. Upgraded from v7....
- Question
- jira-service-desk
- jira-administration
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Under Setting up approvals, Users can pick their managers to approve the ticket, what will happen if they choose themselves as a manager in the user picker and approves it? Does JSD allows users...
- Question
- jira-service-desk
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Hello, I have upgraded my JIRA Service Desk application to the 3.14.2 x64 version. After this upgrade to service wouldn't start anymore. The problem was that in tomcat8w.exe //ES//JIRAService...
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Hi Community, I have an request which I can´t solve. On premise I have: 2 customer portals with an indipendent confluence knowledge base Portal A - open for all Portal B - restricted (Group port...
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Because I did not pay in the last month, the jira software I used could not use the jira I used on the team to which my email belongs. So I would like to use our team jira again, originally used by ...
- Question
- jira-service-desk
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Hello, I try to copy the users from a group into a field with the Admin Toolbox for Jira. For this I use usersInGroup(string groupName) in the function "parsed text to field". When I add a group na...
- Question
- jira-service-desk
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Need to understand the options for setting up simple ticket system for clients to reach an assigned support agent. This is for cluent website support.
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Hi all - is anyone aware of a way to enable JIRA Service Desk Feedback (CSAT) only for specific agents, not everyone? Cheers
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I want customers to only get an email when a comment is added. I also want customers to only see the comment in the email rather than the status the request has been changed to. Currently, our emai...
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Hey all. Thanks for any help you can give on this. I'm trying to stop a request from being closed if the first response SLA is still running, meaning we haven't reached out to the reporter. I'...
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I know that the field contains values that start with "+" since i have seen these in broad search looking for field not empty. However when I type: project = DFS AND created >= 2018-06-01 A...
- Question
- jira-service-desk
- jql
- search
- special-character
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If I create a service desk project some of the statuses that are created have no category. This causes some of our filters to display service desk issues in such states where they are not expected o...
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I would like to add a role to Service Desk that allows internal personnel to view issues (mainly that are pulled from searches) without making them an Agent with the subsequent charge. They are not e...
- Question
- jira-service-desk
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I am trying to create a group in JIRA which will allow a few users to admin the Service Desk part of our Atlassian Cloud portfolio. Is it possible to allow users admin access just to the service desk...
- Question
- jira-service-desk
- cloud
- jira-cloud
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I was using the project role Service Desk collaborators to allow our developers to comment on JSD issues (internal comments) and view the issues. However they have no access to the Jira Service Desk...
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Currently anyone can send a request via the portal to our email address. if we change that to customers my team adds to the project. Will the people already listed as service desk cu...
- Question
- jira-service-desk
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Is there a way to allow users to create a request without logging in/creating an account? We have the customer permissions set to "Anyone can email the service desk or raise a request in the portal",...
- Question
- jira-service-desk
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Hi, I'm trying to get it so when a customer submits a ticket, they get an automated email saying something along the lines of 'thanks for your ticket, we currently have X amount of tickets open and ...
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I need to capture who does the transition number 201. Working in service desk I want to do that, when an Issue is escalated without assignee, the person that will to take it, He or She wi...
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Hello. I would like to configure Jira Service Desk so that when a user (say John Doe) logs in he would see Hello John on the portal page. Is this possible somehow? I have JIRA v7.5.2. Thanks. ...
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