Community resources
Community resources
Community resources
Jira Service Management
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I can not run JQL using WAS NOT IN. Error Bellow:
- Question
- jira-cloud
- jira-service-desk
- jql
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Hello, we have a Jira Servicedesk 3 users license and have 3 servicedesk agents working in this project. To be able to use the automation feature of Servicedesk I have to use a local userac...
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My service desk workflow has several status and some of them are not visible for customers. Is is possible to edit which status is visible and which not? Thanks!
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Hey, I would like to calculate the average time that a group of tickets have spent in a certain SLA. For example I have a Time to Resolution SLA and the following filter to determine which tic...
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Hi Team I wanted to create a jira work flow [Change management] for one of my projects, when i am trying to get a work flow from market place and apply it to one project, it is showing many ...
- Question
- jira-service-desk
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I have a Satisfaction report that suddenly it is not visible.
- Question
- atlassian-support
- jira-service-desk
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I have a large number of customers at the same company. Setting each individual up by their email would be a large scale endeavor and not ideal, but opening up our service desk to a public status d...
- Question
- jira-service-desk
- request
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Hi We have received the following in our email request error logs, and its caused because the password to the associated email address was recently changed. [AUTHENTICATI...
- Question
- jira-service-desk
- notification
- request
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Please provide instructions on how to customize the Help Desk page and it's attributes for the Service Desk tool.
- Question
- jira-service-desk
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Why does the cloud version of JIRA Service Desk have 2 email address options? thanks Victor
- Question
- jira-service-desk
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I am getting a warning in my health check that my DB is not supported: Warning Supported database Result PostgreSQL 9.6.1 is not supported. You should migrate to a supported database vers...
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Is there a way to add a filter to the Service Desk Customer Portal for a custom field created for a project?
- Question
- customer-portal
- filter
- jira-service-desk
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Dear all, could yo please tell me where I can find the Service desk tree view ? it would be very useful having a better visibility of the scope of the functions. thanking you in advance for your ...
- Question
- jira-service-desk
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I have set up a workflow with a status where 3 out of 5 approvals are needed. So I created a group of 5 approver with a multiple user picker field and set 5 user as default in the correspondin...
- Question
- jira-service-desk
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Hello everyone, in the Scrum project we are planing to use we want to create seperate confluence pages for each (or at least the more complex) user stories. When i click on a s...
- Question
- issue-link
- issue-view
- jira-service-desk
- scrum
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Hi Team, I am facing the following issue. I am trying to add a collaborator (Since SD 3.10 does not have collaborator role), i am trying to add a jira software licensed user into developer role in ...
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I am not able to view the details of the ticket in my current project. I was working on new project, accidentally I used the status which is been used in one more project. When I updated the wor...
- Question
- jira-service-desk
- cloud
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I keep getting the following error when I try to set up a new service desk project. Can anyone assist me in understanding the following error: java.lang.NullPointerException java.lan...
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Hi everyone. My question is, can Jira Service Desk recognise the screen in which the customer has the problem/ from where they send the ticket? In a way that we could get the screen as an autom...
- Question
- jira-administration
- jira-service-desk
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Our team is using EPICS on a Kanban board to group items into larger areas of related functionality. I know how to create Epics. I know how to assign a Story (etc.) to an Epic. What I want is ...
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How can we set up the service desk so that our customers can see all issues raised by that customer regardless of the staff member who actually raised the issue? Currently they can only see issues ra...
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Need help to start with JIRA in regular incident management Process
- Question
- jira-service-desk
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Hello Guys, I have been waiting for the release of new fresh look of UI for JIRA SERVICE DESK, compare to other popular portals JSD is lacking behind the UI. Does anyone have any idea when A...
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Hi all, I would like to know is it possible to have such calculations in the reports of the SLAs in Jira SD for example - 80% of the Service Requests must be resolved within 90 minutes. ...
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Hi, I have made a transition from Closed to Archived. On this transition the description field will be purged. I would also like to remove all comments, but I am not able to figure out how to do so....
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