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How can i select "Other Issues Types" in an already created ticket?

How can i select "Other Issues Types" in an already created ticket?

My clients open tickets under the wrong "request type" all the time. How do i change the request type myself. Currently only 2 are in my screen with all else grayed out.

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Hello,

You should convert your issue to proper issue type first using the move option.

You can find how to move an issue here:

https://confluence.atlassian.com/jiracoreserver073/moving-an-issue-861257345.html

Then you can change the Request Type field.

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You are most welcome!

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That did it! Thank you!!

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How can i select "Other Issues Types" in an already created ticket?

2 answers

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