why are our JIRA users getting this email?

[Kala Rao]

Few employees that already have JIRA access (to both software & service desk) are now getting this email.  This is not the first time they have submitted tickets to the service desk.  Is this an error?

Thanks,

Kala Rao

From: FMS Solutions Help Desk [mailto:jira@fmssolutions.atlassian.net]
Sent: Wednesday, December 12, 2018 10:45 AM
To: Carolyn Ross <Carolyn.Ross@fmssolutions.com>
Subject: Welcome to FMS Solutions Help Desk

Welcome!

You've been invited to FMS Solutions Help Desk portal. You can use this to raise requests and get help.
To finish setting up your account, simply click on your sign-up link.

[Jack Brickey]

@Kala Rao, I wonder if it may be that you have some automation setup that is causing this. In Cloud you have the ability to "create a custom notification" from w/in the Customer Notifications screen.

@Raynard Rhodes, TBH I have never checked if an existing customer gets a welcome notification if they are moved into an Organization. At the same time I haven't had anyone mention this before. I wouldn't expect that to be the desired/designed behavior.

[Raynard Rhodes]

I didn't know until they submitted an issue into our DEV environment. It seems to be a notification that I cannot changed...or so it seems.

[David Porras]

Does anyone have updates on this thread?
Just got the same situation and could not find anything under "Notifications" or "Automation" configuration.
 

[Raynard Rhodes]

I received that when creating organizations. It confused a lot of people, including myself. 

I’ll be watching this issue with you.

[David Porras]

Hello,

This link from another thread explains what is causing this automated e-mail and how to deactivate it:
https://community.atlassian.com/t5/Jira-Service-Management/Getting-broken-link-for-Sign-up-email-notifications/qaq-p/1644744

Jira Service Management > Projects > the Project > Settings > Customer notifications

I hope it helps!