Few employees that already have JIRA access (to both software & service desk) are now getting this email. This is not the first time they have submitted tickets to the service desk. Is this an error?
Thanks,
Kala Rao
From: FMS Solutions Help Desk [mailto:jira@fmssolutions.atlassian.net]
Sent: Wednesday, December 12, 2018 10:45 AM
To: Carolyn Ross <Carolyn.Ross@fmssolutions.com>
Subject: Welcome to FMS Solutions Help Desk
Welcome! You've been invited to FMS Solutions Help Desk portal. You can use this to raise requests and get help. |
@Kala Rao, I wonder if it may be that you have some automation setup that is causing this. In Cloud you have the ability to "create a custom notification" from w/in the Customer Notifications screen.
@Raynard Rhodes, TBH I have never checked if an existing customer gets a welcome notification if they are moved into an Organization. At the same time I haven't had anyone mention this before. I wouldn't expect that to be the desired/designed behavior.
I didn't know until they submitted an issue into our DEV environment. It seems to be a notification that I cannot changed...or so it seems.
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Does anyone have updates on this thread?
Just got the same situation and could not find anything under "Notifications" or "Automation" configuration.
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I received that when creating organizations. It confused a lot of people, including myself.
I’ll be watching this issue with you.
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Hello,
This link from another thread explains what is causing this automated e-mail and how to deactivate it:
https://community.atlassian.com/t5/Jira-Service-Management/Getting-broken-link-for-Sign-up-email-notifications/qaq-p/1644744
Jira Service Management > Projects > the Project > Settings > Customer notifications
I hope it helps!
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