Jira Service Management

Hello there,   I am getting an issue on a calculated field.   The value return on my view screen is $value.longValue(). When i trace my value in log field, i get the rigth format ...

• Question
• jira-service-desk

We would like to create REST based outbound request from JIRA Service Desk toThird Party application. Using Webhook we configured and it is working good. However, authentication mechanism does not ex...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have specific requirements to set SLA: Time Of Resolution : 1.Resolution time is duration between creation of ticket to ‘Completed’ status "it can be done setting SAL start on "issue c...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have a JIRA Service Desk  project in which we want agent to create service request issue via the Service Desk portal. However they can create change and incident via big Create button. Is th...

• Question
• jira-service-desk
• server

Hi, We use Service Desk API to post bug fix requests from our french speaking customers in our Jira Service Desk Server. We use an oauth node.js client to secure the dialog between our website and t...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi My search skills might not be up to scratch so apologies if this answer already exists.  I would like Service Desk to display a message to the user when choosing a specific value in a Sele...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I work for a university and we have 5 schools who want to use Jira Service Desk.  The types of requests are the same for each school, but I don't want the users of one school to see the requests...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• project-management

Hi When a Reporter's name is changed in the Jira Service Desk project, the "new" Reporter does not receive any comments sent to them. The "previous" Reporter doesn't get the comment, so that is fine...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to include the space contents, the total knowledge base of confluence, to be visible for my customers when they access help desk once they log onto the portal page through Jira Serv...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I successfully set up my custom email address several months ago, but we haven't gone live yet so hadn't been using the Service Desk yet and I see that now, when I send a test email to the custom add...

• Question
• jira-service-desk

when I login to my "trial" at https://dataaccessinc.atlassian.net I get into the "Jira" portion of the trial but I can't figure out how to get to the area where I setup and control the "service desk"...

• Question
• jira-service-desk
• jira-service-desk-cloud

Are there any known issues when switching from Symantec Service Desk 7.5 to Jira Service Desk?

• Question
• jira-service-desk

A customer told me they accidentally rated support 1 star instead of 5 stars. Can they change this?

• Question
• jira-cloud
• jira-service-desk

We are a small development group and have a few service desk licenses.   If we have some of the service desk agents on vacation or out of the office - can you reassign the agent license to ...

• Question
• jira-service-desk

Hello! I am the *new* Service Desk Coordinator at a college where we are transitioning from Techexcel's Servicewise, an older servicedesk platform to Jira, which we have decided is a better, modern ...

• Question

Can I configure this setting somehow? I want a customer who is in 2 organizations to share request with 1 of the organizations by default instead of having it private. Thanks!!

• Question
• jira-service-desk

Does anybody can explain me how is it possible to create a global groovy class (like an utility class) and call functions / variables inside Script console or Post function script? Thanks so much

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello! I work as an Atlassian consultant. Everytime I install a Jira Service Desk for a demo it comes with a lot of options and categories. But my clients always ask me for very simple Service Desk ...

• Question
• jira-service-desk
• jira

Does anybody can explain me how is it possible to create a global groovy class (like an utility class) and call functions / variables inside Script console or Post function script? Thanks so much

• Question
• jira-service-desk
• scriptrunner

As I don't have possibility to create a ticket issue, I posted it here   Product : JIRA Cloud Summary : When writing a comment ticket, when image is pasting from clipboard, all the previous w...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have some mandatory fields on our Service Desk. When these mandatory fields are not populated, an expected error will be thrown. After providing the required data on the mandatory fields and pro...

• Question
• jira-service-desk

Zendesk Support for JIRA can't disconnect. 

• Question
• jira-service-desk

Hi team, I'm trying to align the SLA tracking in Service Desk with one of our customer SLA's. The clock doesn't start ticking on most issues until the following business day, so is there a way that ...

• Question
• calendar
• jira-service-desk
• sla

Hi, Is there a way for a customer to create a ticket on behalf of another customer on the Customer portal. I am aware that an agent can do this in the service desk agent portal on behalf of the cust...

• Question
• jira-service-desk

Trying to follow the instructions on this page:    https://confluence.atlassian.com/servicedeskcloud/collecting-customer-satisfaction-csat-feedback-790791332.html#Collectingcustomersatisf...

• Question
• jira-service-desk