Community resources
Community resources
Community resources
Jira Service Management
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Hi, We are testing out the email requests functionality within Service Desk and have found some weird behaviour. We have set up a voicemail box to send the designated address an email when a new voi...
- Question
- jira-service-desk
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Hello, My team is currently using a few different Atlassian products and would like some advice moving forward. We are currently using JIRA Service Desk for our end-users and are about to begin use...
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Bonjour, je suis à la recherche d'un glossaire/Dictionnaire reprenant les termes et leur définitions utilisés sur Jira Service Desk. Merci d'avance pour votre aide Sarah - Administrateur N...
- Question
- atlassian-support
- jira-service-desk
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Hi! I'm in a direct Slack chat with my developer, rather than a slack channel. He asks something specific about a ticket and I want to attach my answer to that ticket. When I select the mess...
- Question
- jira-service-desk
- slack
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in Detail: I wanna change this: We've received your request and a XXXXXXXXX service portal portal account has been created for you. To complete your request you'll need to first activate your...
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I am currently trying to create a queue for a new Service Desk Project. Unluckily I am unable to save my queues, calatina.out is providing the attached error message. Is this a known problem? 2...
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When adding a request participant to a request, they don't receive notification, and don't have access to the request even when clicking on the direct link.
- Question
- jira-service-desk
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Version: JIRA v7.7.0 Hello, doing a mouseover (or mouse hover) over one of the fields within the red box (see Screenshot below) displays the exact same text as already given. E.g. doing a mous...
- Question
- jira-service-desk
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Hello, I am trying to stand-up our SD POC. So to start, I am a newbie for Jira & Jira SD. I am trying to find where I need to go to modify the field help section (the little i in ...
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I can not run JQL using WAS NOT IN. Error Bellow:
- Question
- jira-cloud
- jira-service-desk
- jql
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Hello, we have a Jira Servicedesk 3 users license and have 3 servicedesk agents working in this project. To be able to use the automation feature of Servicedesk I have to use a local userac...
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My service desk workflow has several status and some of them are not visible for customers. Is is possible to edit which status is visible and which not? Thanks!
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Hey, I would like to calculate the average time that a group of tickets have spent in a certain SLA. For example I have a Time to Resolution SLA and the following filter to determine which tic...
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Hi Team I wanted to create a jira work flow [Change management] for one of my projects, when i am trying to get a work flow from market place and apply it to one project, it is showing many ...
- Question
- jira-service-desk
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I have a Satisfaction report that suddenly it is not visible.
- Question
- atlassian-support
- jira-service-desk
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I have a large number of customers at the same company. Setting each individual up by their email would be a large scale endeavor and not ideal, but opening up our service desk to a public status d...
- Question
- jira-service-desk
- request
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Hi We have received the following in our email request error logs, and its caused because the password to the associated email address was recently changed. [AUTHENTICATI...
- Question
- jira-service-desk
- notification
- request
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Please provide instructions on how to customize the Help Desk page and it's attributes for the Service Desk tool.
- Question
- jira-service-desk
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Why does the cloud version of JIRA Service Desk have 2 email address options? thanks Victor
- Question
- jira-service-desk
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I am getting a warning in my health check that my DB is not supported: Warning Supported database Result PostgreSQL 9.6.1 is not supported. You should migrate to a supported database vers...
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Is there a way to add a filter to the Service Desk Customer Portal for a custom field created for a project?
- Question
- customer-portal
- filter
- jira-service-desk
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Dear all, could yo please tell me where I can find the Service desk tree view ? it would be very useful having a better visibility of the scope of the functions. thanking you in advance for your ...
- Question
- jira-service-desk
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I have set up a workflow with a status where 3 out of 5 approvals are needed. So I created a group of 5 approver with a multiple user picker field and set 5 user as default in the correspondin...
- Question
- jira-service-desk
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Hello everyone, in the Scrum project we are planing to use we want to create seperate confluence pages for each (or at least the more complex) user stories. When i click on a s...
- Question
- issue-link
- issue-view
- jira-service-desk
- scrum
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Hi Team, I am facing the following issue. I am trying to add a collaborator (Since SD 3.10 does not have collaborator role), i am trying to add a jira software licensed user into developer role in ...
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