Community resources
Community resources
Community resources
Jira Service Management
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can you ensure an automation rule won't run on a weekend and only Monday- Friday business hours? Thanks
- Question
- jira-service-desk
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Hello, One of the biggest complaints i have received during the last year is that there is no easy way to implement an Asset Management system in Jira Service Desk. This is the main reason behind u...
- Question
- jira-service-desk
- jira-service-desk-cloud
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I would like to setup a notification for the tickets created in JIRA Portal but its bit hard to find the solution. Here is my request. User logging in to self service portal and create the tickets f...
- Question
- jira-service-desk
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Hi Guys, I know some of you have answered this question a few times before, but hopefully one of you experts can point me in the right direction. I'm good for it and will pay it forward&n...
- Question
- jira-service-desk
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I am so used to setting up a request as a category instead of a statement, for instance Software>Microsoft Office>Word. How can we set up Service Desk to do the same if possible?
- Question
- jira-service-desk
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We use our Service Desk without direct interaction with our customers. For reporting etc we want to assign tasks to customers. It seems I cannot add a customer though without an email add...
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Good day, please assist. What is the simplest way to setup Major Incidents, I just want it to be simple
- Question
- jira-service-desk
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Helo, I am using JIRA with a JIRA SERVICE DESK 3 AGENTS STARTER LICENSE and I have several questions on the JIRA using and performance. Can I have a JIRA SUPORT EMAIL contact to have someon...
- Question
- jira-service-desk
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Hi, I try to add a button to logout in my plugin. Which function can I use to logout the current user ? Best regards,
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My JSD complains a lot (!) regarding permissions: Looking into the "requirements": http://www.mos-eisley.dk/display/ATLASSIAN/JSD+Permissions+required I really cant see the need for some...
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Since the latest update i can't save queues anymore. I would remove some columns in a queue, but can't save them afterthat.
- Question
- jira-service-desk
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https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html I was reading through this document, and it says "Add participants via email ...
- Question
- jira-cloud
- jira-service-desk
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In my company everyone is a service desk customer, and by default we are sharing all service desk issues with everyone in the organization. Not everyone, however is a Jira Software Engineer...
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Functional Approval, Technical Approval, Client Approval. In the portal, the functional approver, is seeing all the tickets to approve, when he selects "Waiting My Approvals", he keeps appearing a...
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I have 10 queues created. I would like agents to have access to only 3 queues. Then the rest only to the remaining 7. Is it possible to do it?
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I add a custom field "Phone" to use it in Jira Service Desk project. Issuer should fill thist field while create new issue. Some issuers already have phone in own profiles. So i want automatic...
- Question
- jira-administration
- jira-service-desk
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Hello, In setting up Jira Service Desk settings, I've found that this documentation has been extremely helpful: https://confluence.atlassian.com/servicedeskcloud/calculating-priority-automatically-...
- Question
- automation
- jira-service-desk
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We are working with an contractor and want to assign them issues. We want them to update status of the ticket with progress. Additionally, we want to restrict their access to only 1 project and do n...
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Our ticket key seems to be increasing way more than possible... we have a total of 190 so far, and it's already up in the 500s... why would this be happening?
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Greetings-- We'd like to set up our email channel on Jira Help Desk however, it appears the only available protocols for this are versions of IMAP and POP--we're on a corporate network and thes...
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Is it possible to select customers to create tickets and other customers to just have ready only privileges to see tickets entered? We only want leads on our internal teams to be able to create...
- Question
- jira-service-desk
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The address would not link to Jira. I want to allow users to email non-ticket questions or issues to my Help desk. I would love a form they could fill out so they won't see the address but a mailto: ...
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Hello there, I am getting an issue on a calculated field. The value return on my view screen is $value.longValue(). When i trace my value in log field, i get the rigth format ...
- Question
- jira-service-desk
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We would like to create REST based outbound request from JIRA Service Desk toThird Party application. Using Webhook we configured and it is working good. However, authentication mechanism does not ex...
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