Field does not belong to the Request Type

[Raul Comerzan]

I try to add or modify new request types on JIRA ServiceDesk project but when I want to edit fields I receive the following error: Field does not belong to the Request Type.

I applied the following workaround but the error is still there:
https://confluence.atlassian.com/jirakb/getting-the-error-field-does-not-belong-to-the-request-type-when-clicking-on-edit-fields-to-edit-a-service-desk-request-type-954256922.html 

I checked the "summary' field on the fields scheme and is not missing.

I don't have other ideas about hot to fix this issue..
Can you help me with some suggestions?  

Thanks,
Raul

[Angélica Luz]

Hi Raul,

Thank you for reaching out to Atlassian Community!
Just for us to better understand, can you please let us know if the query returned any result?
Would you mind to run the queries again and send us the results?

Query 1:

select * from fieldlayoutitem where isrequired = 'false' and fieldidentifier = 'summary';

Query 2: for this query, please replace <ID_FROM_URL> with the ID of the impacted Request Type. You can find this ID by looking at the number at the end of the URL when you try to click on "Edit Fields". For example, if the URL is <JIRA_BASE_URL>/servicedesk/admin/SDS/request-types/request-type/5, then <ID_FROM_URL> should be replaced with 5.

select * from "AO_54307E_VIEWPORTFIELD" where "FORM_ID" = <ID_FROM_URL>;

This will help us check what may be happening in your instance.

Regards,
Angélica