Jira Service Management

Hi, We set up the email forwarding from Gmail account in here. https://<jira-host-url>/servicedesk/admin/TC/email-settings However, if someone sends us the email with other people in cc...

• Question
• jira-service-desk

When I walked through the demo video of the Service Desk feature it said that others on the team would be able to view and comment on tickets without being agents. Right now, when I go to add an agen...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello together, until now we always found a solution for our Jira problems in this great community but for this topic we didn't found anything, so we strongly hope that you may give us the informati...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, its possible to configure automatic logout for customer portal in service desk? It looks like setting session-timeout in web.xml file works for jira/servicedesk only. Thanks. Best regards, ...

• Question
• jira-service-desk
• customer-portal

can

• Question
• jira-service-desk

Hi, Our default language for Jira is English and some of our customers are from Czech, so their Customer JSD is set in Czech, but few things are still in English. For example "Resolution", when is ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, Guys.   Finally We will open service desk next month.   i was wondering that Atlassian Service desk has reopen button in customer screen.   I have check all of configuration,...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Attempted to setup email settings with our O365 environment, but keep getting errors when attempting to connect.

• Question
• jira-service-desk
• email
• ms-office-365

I am the Project Lead on our Service Desk and I am also the administrator of the service desk. However, when I go in to settings and try to set anything up for the Service Desk - I'm told to contact ...

• Question
• jira-service-desk

(JSD-cloud) I haven't paid attention to the "Request Type" in the view screen for some time and I ran across the following situation today and am a bit perplexed. To the best of my knowledge "C...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

One of our staff is defined to several projects, both service desk and software, still shows as member of those, but all of a sudden yesterday started receiving this error message.  Thoughts?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Through the Service Desk project, we invited (added) a customer to a Service Desk organization. The received an automated invitation email, with a link pointing to the Service Desk Portal, in order f...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have currently no link between our Service Desk project and our confluence Knowledge Base. As such, the is not need/point for the Service Desk portal customers to search for anything, and we actua...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We want to customize the invitation email sent to a Service desk customers. More specifically we would like to customize: The body of the email Add different subject suffix than the one Jira...

• Question
• jira-service-desk
• jira-service-desk-server

there is an error message that is shown when creating cases   Exception occurred: com.atlassian.plugins.rest.common.json.JsonMarshallingException: org.codehaus.jackson.map.JsonMappingException...

• Question
• jira-service-desk

I found this question which led to this article, but I can't seem to find the Widget option in the project settings of our service desk. I'm not sure why it's not in the project settings. We're using...

• Question
• customer-portal
• jira-service-desk
• jira-service-desk-server
• server

I would like to be able to show job tickets in the Service Desk that have been passed on to a contractor to work on. I thought of maybe creating a dummy user account with the contractor company's nam...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...sername):$Password")) $headers = @{ Authorization = $basicAuth } return $headers } function get-RestData { param([Parameter(Mandatory=$True)] $headers, [Parameter(Mandatory=$True)]$r...

• Question
• atl-adm
• developer
• jira-service-desk

All the people that will be submitting request forms will not be users on our team's JIRA. We would like to have a request form that is open to everyone with the link, so we would like this fiel...

• Question
• atlassian-support
• jira-service-desk

Hello, I am running JSDC.  I wanted to know if it is possible to have multiple email templates?  The default one is fine for 80% of my customers.  The other 20% have special layouts ...

• Question
• cloud
• email
• jira-service-desk
• jira-service-desk-cloud
• template

Hello,  is there way in Jira SD to create report with series that are automatically groped by Organizations? Solution here https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-ca...

• Question
• jira-service-desk
• server

We are using organizations. Customers have been entered into organizations, but we are also allowing them to self-register. How do I put them into an organization once they have self-registered? If t...

• Question
• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Dear Friends,  none of our issues are being reported as open and when i go to the filter and choose open filter it shows me the attached error,    there is a possibility that i remo...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to filter the issues created between 6am to 3pm, for which i have tried : 1)AND created > startOfDay("+6h")  AND created < startOfDay("+15h") But this only shows the current day i...

• Question
• jira
• jira-service-desk
• jira-software
• jql

Hello,  I have been having this debate with my teammates. There is no easy way to access a Server Desk Portal in a big organization when you are a Service Desk Agent and a Jira Softwa...

• Question
• jira-service-desk
• jira
• jira-server
• jira-service-desk-server
• server