Why is the user picker only picking registered user?

[C_A_ de Winter]

I am struggling with the user picker field. On the issue itself it is working fine means I see all LDAP users. On the customer portal where user should be able to add their manager as approver it is only possible to pick a registered user. The customer permissions are set the right way (Anyone.. and Any customer..).
I'm working with JSD version 3.9.9.
Thanks!

[Laurens Coppens · Accepted solution]

Hi,

You can only choose users that have customer/user permissions on that JSD project.

This is due to security/privacy reasons.

You can try to add the managers to the "Customers" Role on the JSD project, then they should be listed in the user picker.

Regards,

Laurens

[C_A_ de Winter]

Hi Laurens,

Thank you for your quick reply!

I would understand this if it would behave the same on the issue.
As an agent I can pick every user in the approver field, means also user that are not registered and don't have access on the project.

Why this different behaviour?

[Laurens Coppens]

Hi,

I would think that this is because customers don't have the browse user permissions, agents do have this permission.

So Customers will only see other customers (if allowed by the jsd permissions)

Regards,

Laurens

[C_A_ de Winter]

Hi Laurens,

Unfortunately not.
I'm an agent and I don't see all LDAP users either in the customer portal.

The global permissions are set like this that also the Customers should be able to see all users.

Regards,

Colette

[Laurens Coppens]

Colette,

Now i understand the confusion you have.

The user picker when approached through the portal is limited to customers who have access to that project.

The user picker from an agent point of view when just using the create button in the normal jira interface has no limitations regarding the customers.

So normally when you add the managers to the customers role, i think you should be able to see them in the portal.

Another question about this with some more human explanation: https://community.atlassian.com/t5/Jira-Service-Desk-questions/The-search-scope-of-the-multi-user-picker-field-when-added-to/qaq-p/254862

Hopes this helps.

Regards,

Laurens

[C_A_ de Winter]

Thanks Laurens, this answered my question!

Best regards,

Colette