Community resources
Community resources
Community resources
Jira Service Management
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Dear Support, Currently we have 1 active servicedesk. i want to create one more servicedesk. But when i configure Email request, there is an error message : Cannot link your email account d...
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Hi , is there any way for me to set the visibility of the comments to public, i.e developer currently able to post an internal comment but not public , we would like to remove the restriction and a...
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I have Jira setup to create tickets for all emails sent to our domain's help desk account, but would now like the comments I make on tickets to also be sent back to the original reporter. Ri...
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We are having the startup license for Jira service desk and we are using jira software as well. Below is the SEN details 1.SEN-13127126 (jira SD) 2.SEN-13127127 (Jira software) I am getting...
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- jira-service-desk
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Hi! Nowadays, we see Java releases starting to be faster, which was motivated by Oracle. Maybe it's good for new systems, maybe bad for "blood" ;) Enterprise. It is mostly funny resea...
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I have jira software server installed with about 2 years of various activity. Can I install Jira service desk on the same box? Are they compatible? or will they mutually corrupt eac...
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Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start aga
I installed in a new Jira Application Server with Jira Software and Service Desk in an Amazon Linux instance; I can create Software projects without any problems, but trying to create an Service Desk...
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I have a field in my JIRA Service Desk project called "Service", it is a single-value drop down. I have added the field to the Create screen for the "Service Request with Approvals" issue...
3,638 views 8 2 Deleted user March 29, 2019- Question
- jira-service-desk
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Hi, After a migration... I'm trying to make some "necessary" clean-up in JIRA Service Desk. On one of my JSD project I have 5409 users added to the role "Service Desk Customers" (Project>Setting&...
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I have access to two accounts in JIRA - a group account and an individual account. When I log in i don't get the option to actually log in, it just simply logs me in as the group account user rather ...
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- community
- jira-service-desk
- login
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Hi, we're trying to set an approval step into our workflow. The issues are supposed to be approved only by certain users. Here's what I am not getting: Anyone can edit the field "approvers"...
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I am trying to find out if JIRA service desk allows me to manually add SLA start time case by case. There is a default time set but I want the flexibility to edit the time when I create a new issue. ...
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- jira-service-desk
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We have a custom field on our service desk request called Opening Date. Is there any way to set our Time to Resolution SLA to pause until that date?
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I have a customer that does not want to receive a notification email with his response in it every time he responds to a ticket. Is there a way for me to remove these specific notifications for...
- Question
- cloud
- jira-service-desk
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...IS to route to the database or do you just change the URL in the configuration to the public facing https:// address Thanks Ian
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Hi, I would like to setup a custom rule which is a notification to a group of email address when an issue is raised and other custom fields are true. Can I send such notification to any e...
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We would like to require our Customers to login securely by enforcing 2FA for the Service Desk portal. Is this possible to accomplish using the Atlassian Access product or is there a different...
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We are using the cloud version of Jira Service Desk. When a customer creates a request in the help center portal his organization will be added as shared with. But if we embedded the request form i...
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I am looking for a way to send a custom email to one agent including custom fields once a ticket transitions to a certain status. I believe I would be able to do under Automation rules except I am o...
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Hi, When some of our users try to access our Jira Service Desk to submit a ticket, they are getting an Unauthorized (401) message that says "Encountered a '401 - Unaturhozed' error while loadin...
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I have a challenging assignment with which I could use the communities help. I need to show three ways to get exernal data, lookup tables if you will, into a 3 or 4 level multi-select field-set...
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Dear Specialist As we are Chinese users of JIRA Service Desk, so we trying to search issue by filter created>=startOfWeek, it always starts on the Sunday of a week. We would like the filter...
- Question
- jira-service-desk
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Sometimes you cannot find the next step of workflow to click and it will not show after several times of refreshing. The button just disappared, how did this happen? But when you leave it there for a...
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- jira-service-desk
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As service desk agent i am trying to share a article to customer, but the articles shows the red padlock sign on it even though its not restricted in confluence and the customer has the confluence ac...
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